Job Description

*** must speak cantonese ***

This is a role for someone who believes stable housing changes everything. As Resident Services Team Lead, you'll carry a caseload of up to 25 residents — formerly unhoused adults now living in supportive housing — and provide the case management, crisis intervention, and day-to-day guidance that turns a new apartment into a permanent home. You'll operate within a Housing First, Harm Reduction framework and serve as both a direct services provider and a collaborative leader for on-site Resident Services Counselors.

What you'll do

• Conduct comprehensive assessments, build individualized service plans, and manage follow-through on referrals and documentation for your caseload.
• Provide crisis intervention, de-escalation, and conflict resolution — stepping in when residents need real-time support.
• Accompany residents to community-based appointments and connect them with the right resources at the right time.
• Mentor and collaborate with on-site Resident Services Counselors, helping coordinate services across departments and building a strong team culture.
• Champion housing retention — equipping residents with strategies and tools to stay stably housed long-term.
• Support community-building activities, facilitate monthly resident meetings, and contribute to resident empowerment initiatives.
• Partner with the Resident Services Manager on Housing Operations coordination, administrative support, and organizational initiatives.

Who you are

• At least 2 years of direct experience working with formerly homeless or currently unhoused individuals, including those navigating substance use, mental health challenges, or disability.
• At least 1 year providing case management and crisis intervention services.
• Solid grounding in Housing First, Harm Reduction, trauma-informed care, and motivational interviewing frameworks.
• A bachelor's degree in social work, psychology, or a related behavioral science; a master's degree or social service certification (CAADAC, CCAPP, or similar) is strongly preferred.
• Familiarity with Bay Area community resources and service programs, and comfort with data systems such as Salesforce or similar platforms.
• A genuine commitment to social justice and resident advocacy — not just as a professional value, but as a personal one.
• Bilingual fluency in Cantonese is required to serve our resident population effectively. Additional language skills in Spanish, Mandarin, or Russian are a meaningful plus.