Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength,supportand strategy to make it happen.

We are a well-respected not-for-profitthat’sbeen servingsociety’smost vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now,we’reextending our reach and impact even further.

As a Resident Services Officer,you will play a vital role in creating a welcoming,responsive,and supportive environment for residents and their families. You will be the friendly face of the village, helping residents stay connected,informed,and engaged while ensuring they receive outstanding service and support every day.

Join a collaborative and resident-focused team where meaningful relationships, exceptional customer service and community wellbeing are at the heart of everything we do.

Your Opportunity

This is a permanent part-time opportunity based atCobbittyPark Village, workingpreferablyon Monday,Wednesdayand Thursday, with the potential foradditionalhours

As a Resident Services Officer, you will be a key point of contact within our Retirement Village community, providing frontline customer service, reception and concierge support, administration, residentassistanceand event coordination.

Working closely with residents, families, villageteams,and external stakeholders, you will help create a positive resident experience through excellent communication, problemsolving,and community engagement.

You will support residents to navigate village services, stay connected to communityactivitiesand access the support they need to live well and independently within the village.

With warmth,professionalismand a strong customer focus, you will:

Customer ServiceandFront-of-House

• Provide a welcoming and professional reception and concierge experience for residents, visitors,staffand contractors

• Respond promptly and courteously to resident enquiries,concernsand requests

• Support residents to access village services,technologyand wellbeing programs

• Assistwith onboarding and orientation for new residents to ensure a smooth transition into village life

AdministrationandCommunication

• Manage reception functions including phones, emails, room bookings,mailand general administration

• Maintainaccurateresident records and village information systems

• Update digital display boards, newsletters,noticesand village communications

LifestyleandEvent Support

• Support the delivery of village activities,eventsand resident wellbeing initiatives

• Assistwith event planning, room setup,registrationsand resident participation

• Encourage residents to engage in social and community activities

• Support transport arrangements and resident attendance at village events whererequired

Resident Support

• Assistresidents with day-to-day enquiries and practical support needs

• Work collaboratively with village teams to ensure residents receivetimelyassistance

• Support residents with accessing amenities,servicesand community resources

• Help create a safe,inclusiveand connected village environment

Collaboration & Continuous Improvement

• Build positive relationships with residents, families,contractorsand village teams

• Assistin resolving operational issues and escalating concerns where appropriate

• Provide support and leave coverage for fellow Resident Services Officers whenrequired

SafetyandWorkplace Culture

• Promote a safe,cleanand welcoming environment

• Follow workplace health and safety requirements and report hazards appropriately

What Youwill Bring

You are a people-focused professional who enjoys building relationships, supportingothersand creating positive customer experiences.

You will also need:

• Experience incustomer service, reception,administrationor hospitality

• Experience in age care,retirementliving, hospitality or community services is highly desirable

• Strong interpersonal and communication skills

• A genuine passion for supporting older people

• Confidence using Microsoft Office andCRMdigital systems

• Current unrestricted Driver'sLicense isrequired

Why Anglicare?

• We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people here who make it happen

• At Anglicare,you’llget the security, stability and opportunities that come with a strong, well-establishedorganisationthat’sready for the future.You’llbelong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience andexpertise, and shape a rewarding career

• On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free

• Spend up to $2,650 on accommodation,mealsand entertainmentand alsotax free with salary packaging

• Ongoing professional development and leadership training to advance your career

• Exclusive discounts to over 400 retailers

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career, that means more?

To apply for this role, please click the ‘Apply’ button or submit.All applicants will receive a response
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders,abilitiesand cultural backgrounds

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.