Job Description

WE'RE HIRING

Resident Services Manager

Supportive Housing · San Francisco Bay Area · Full-Time

The Opportunity

Lead a small, mighty team delivering services at a supportive housing site for families. You'll oversee day-to-day operations, supervise staff, and shape the resident experience inside a Housing First, harm-reduction, trauma-informed model. If you believe a stable home can change a life, you're in the right place.

What You'll Do

• Supervise, coach, and develop a site team of 2–3 staff, including hiring, evaluations, and day-to-day support.
• Run staff meetings, multidisciplinary case conferences, and resident community meetings with confidence and warmth.
• Respond quickly and calmly to crises and emergencies, modeling steady leadership for your team.
• Partner with housing operations to support resident retention, stability, and increasing self-sufficiency.
• Oversee program implementation, quality assurance, and data-informed reporting.
• Keep program goals, budgets, and grant deliverables on track.

What You Bring

• Bachelor's degree in a behavioral science (social work, psychology, or related field), or 4+ years of relevant experience. MA/MS preferred; LCSW, MFT, or LPCC a plus.
• 4+ years providing direct services to people experiencing or transitioning out of homelessness, ideally in a housing-based setting.
• 2+ years of supervisory experience.
• Working fluency in supportive housing, Housing First, harm reduction, and trauma-informed care.
• Strong written and interpersonal communication; comfort juggling multiple priorities at once.
• Experience with program reporting, budgeting, and quality assurance.
• Solid computer skills (Outlook, Word, Excel, and a cloud-based database like Salesforce).
• Bilingual Spanish (or another language commonly spoken by residents) is a plus.

The Details

• Schedule: Monday–Friday, 9 AM to 5 PM.
• Temporary
• Onsite at a supportive housing site in the San Francisco Bay Area.