Job Description

Resident Services Manager
Aspira Waterford Barrie Retirement Living
Rate of Pay: $$49,117 - $61,397
This posting is for an existing vacancy.

At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, and maintenance. These roles are not just jobs; they embody the heart and soul of our purpose-drive culture, one that is centered on cultivating happiness in daily life!

We are currently seeking exceptional individuals to fill a key management position, a role that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. As a Resident Services Manager, will be responsible for the oversight of services to provide exemplary customer service for the residents, family and team members. This role will encompass a holistic approach, act as an advocate for residents and liaise between departments to ensure continuity of service. This leadership approach leverages the skills and expertise of all team members to work together to provide shared leadership, problem solving, and resource allocation to support the care and delivery of optimal resident quality of service and care.

Why you belong here:

We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

• Provide Care and Service Coordination to Resident and Families
• Develop and implement effective service delivery methods that capture all elements of the programs
• Coordinate daily care needs within the assigned resident home area(s)/neighbourhood(s), interacting with the interprofessional team to prioritize resident care activities
• Liaise between residents and other department leaders to ensure quality outcomes are obtained for the resident (timely care, hot food in alternate dining rooms, fulsome resident engagement programming for all areas (MC/AL)
• Conducts in-service sessions to address topics related to care and services
• Ensure care plans are personalized to meet the needs/preferences of the residents
• Ensure flexibility and being available to resident and family needs, as required
• Work to resolve and follow up on concerns raised by residents & families promptly to ensure all parties are satisfied
• Implement resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
• Coordinate and facilitate resident care conferences
• Supports the team in management of resident risk and implement de-escalation measures to promote safety for risks/team members and visitors and ensures accountability at all service levels
• Contribute to the development of quality improvement plans to increase quality of care and reduce risk
• Coordinate and facilitate in-service and continuing education for all team members in all departments
• Coordinate with the Director of Wellness to review total assessment of prospective residents to ensure needs are met
• Forecast staffing levels: recruiting and retaining team members by ensuring development and motivation amongst the team
• Organize and facilitate onboarding for Personal Support Workers
• Partner with leadership or lead, as necessary to investigate and resolve employee and resident complaints and concerns
• Facilitate team member training and development by identifying needs and opportunities to enhance performance and foster growth
• Responsible to maintain resident records in accordance with policies and legislative regulations by collaborating with the Director of Wellness. Ensure all necessary documentation is included and kept in a confidential and secure place
• Partner with the Resident Engagement Manager in resident assessments to ensure recreation programs and service plans are being developed and facilitated effectively and timely

What you need to know:

• This is a people intensive role. You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect
• Experience in Social Work and the field of Gerontology is an asset
• You are resident and team member focused, as well as detailed oriented
• You can multi-task and collaborate with leaders and team members
• You exercise tact and diplomacy in working with seniors and their families
• Previous Sales experience is an asset
• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit 
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check   
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position 

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.  In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.