Job Description
Who We Are
At 181 Fremont, luxury is not simply a service standard — it is a living, breathing experience curated every day for some of the most accomplished and discerning residents in the world. We are seeking a highly sophisticated, culturally attuned, and operationally sharp leader to shape the social heartbeat of our community through elevated hospitality, exceptional events, and deeply personalized resident engagement.
This is not a traditional property management role. This is an opportunity to define and evolve the lifestyle identity of one of San Francisco’s premier residential properties.
The ideal candidate is equal parts host, curator, concierge, producer, relationship-builder, and operator. You are someone who understands that true luxury lives in the details — the perfectly timed champagne service, the impossible dinner reservation secured at the last minute, the thoughtful event concept that resonates emotionally with residents, and the ability to seamlessly execute at a high level while maintaining grace under pressure.
You will serve as the face of resident experiences at 181 Fremont and will have the creative freedom to conceptualize, build, and host a world-class lifestyle program designed to enrich residents’ lives, foster meaningful community, and elevate the brand identity of the property itself.
Compensation: $35.00- $40.00 Per Hour
Schedule: Open Availability; 40 Hours Per Week
Job Responsibilities:
The Resident Services Manager is responsible for curating, planning, producing, and hosting all resident-facing experiences at 181 Fremont. From intimate wine tastings and elegant Sunday brunches to large-scale community dinners, wellness activations, cultural programming, private resident events, and spontaneous moments of hospitality, this role owns the experience lifecycle from concept to execution.
This individual will also act as a lifestyle resource for residents — leveraging deep knowledge of San Francisco’s dining, hospitality, entertainment, wellness, and cultural landscape to provide elevated recommendations, secure reservations, source specialty items, and create unforgettable moments.
Success in this role requires creativity, polish, emotional intelligence, operational discipline, and a willingness to move fluidly between strategy and hands-on execution.
Resident Experience & Event Leadership
- Curate and execute a robust calendar of luxury resident experiences, including:
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- Happy hours
- Community dinners
- Sunday brunches
- Wellness activations
- Wine and spirits tastings
- Cultural and seasonal events
- Intimate private gatherings
- Experiential partnerships and collaborations
- Conceptualize events from cradle to grave, including:
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Who You Are:
- Naturally charismatic and emotionally intelligent
- Highly polished and presentation-oriented
- Deeply hospitable and genuinely energized by enhancing people’s lives
- Creative, culturally aware, and endlessly curious
- Self-driven and comfortable operating autonomously
- Able to engage confidently with highly accomplished individuals from a wide range of industries and backgrounds
- Comfortable balancing refined hospitality with operational execution
- Excited by the opportunity to shape and evolve a luxury lifestyle brand
- You understand that luxury hospitality is both an art and a discipline.
Preferred Qualifications:
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- Previous experience in:
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- Luxury hospitality
- High-end concierge services
- Lifestyle management
- Luxury residential operations
- Event production or experiential marketing
- Strong food & beverage knowledge, including wines and spirits
- Deep familiarity with San Francisco’s restaurant and hospitality scene
- Exceptional interpersonal and communication skills
- Strong organizational and multitasking abilities
- Experience working with analytics, CRM systems, event tracking platforms, or operational software tools
- Ability to thrive in a fast-moving, entrepreneurial environment
- Professional appearance and polished personal presentation required
Why Join Action
Why You’ll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
