Job Description

Billerica Crossings is looking for a Full Time Resident Services Director to join their team!

$30/HR

CNA/HHA experience preferred

The Resident Services Director maintains responsibility for the Traditional Assisted Living and Harbor Program and all program functions within the Benchmark Community. Responsibilities include the daily delivery of services with the Resident Care Director and programs including resident and family satisfaction. The Resident Services Director is responsible for hiring, supervising, educating, developing, supporting, and coaching all Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and financial management. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.

Responsibilities

• Accountable for labor hours and overtime usage
• Schedules staff (budgetary guidance)
• Executes AL and Harbor resident care budget for community
• Completes daily review of time keeping practices and punch detail to assure all hours worked are appropriately recorded and paid
• Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations
• Ongoing evaluation and assessment of the Traditional and Harbor Programs to define needs and opportunities for growth
• Participates in daily Stand-Up Meetings, weekly Department Head Meeting, Resident at Risk meetings, Resident Move In, Resident Tracking Meeting and Associate RYG meetings as scheduled with the Executive Director and community team

Requirements

• Undergraduate degree preferred
• Possesses knowledge of dementia, Alzheimer’s, memory impairments and techniques on behavior management
• Possesses knowledge of Microsoft Office
• Experience with YARDI, UltiPro, UTA, ERSP, VLT and ULM a plus

As a community leader at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:

• 8 holidays & 3 floating holidays
• Vacation and Health & Wellness Paid Time Off
• Discounted Meal Program
• Associate Referral Bonus Program, up to $1,500
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits; no enrollment waiting period