Job Title: Resident Services Designee
Location: Brewster
Employment Type: Full Time
Salary Range: $90,000-100,000 annually
Department: Wellness
About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
The Resident Service Designee supports the Resident Service Director in the administration of the nursing services. In conjunction with the Resident Service Director, the Resident Service Designee directs, plans, and coordinates services activities of professional nursing and auxiliary nursing personnel in rendering resident care. Interprets policy and regulations to all nursing personnel and ensures compliance. Analyzes and evaluates nursing and related services rendered to ensure quality of resident care. The Resident Service Designee in concert with the Resident Service Director assumes responsibility for providing oversight of the resident health care service’s needs, including the overall medication delivery system and the coordination of in-service training for the Resident Care Services Department. The Resident Service Designee contributes directly and positively to the team approach to quality resident care by attending to and assisting with a variety of physical, emotional and social needs to help residents maintain their highest level of independence possible.
Key Responsibilities:
Ensures clinical services are delivered in accordance with state regulations, accepted clinical standards, agency policies, and community procedures.
Provides direct nursing care, including health assessments, resident teaching, wellness counseling, health promotion, and disease prevention.
Delivers care and services to residents with chronic and stable conditions, supporting them in activities of daily living such as bathing, dressing, eating, toileting, hygiene, and mobility.
Verifies medication regimens with physicians or healthcare practitioners for residents requiring supervision.
Maintains awareness of, and compliance with, federal and state regulations regarding assisted living/memory care and the state nursing commission’s standards.
Leads and manages the delivery of nursing and personal care services for residents, ensuring excellence in care and adherence to clinical standards.
Collects and documents subjective and objective data during pre-move-in assessments, contributing to initial service plan development.
Participates in the move-in process, ongoing assessments, and service plan reviews to ensure appropriate care coordination and resident satisfaction.
Coordinates residents' healthcare in collaboration with residents, families, and external providers, including referrals as needed.
Conducts regular service plan reviews with residents and families, involving appropriate staff when care needs change.
Supervises and supports Resident Care Services associates, ensuring quality care delivery and proper documentation.
Delegates tasks in accordance with state regulations and community policy.
Coordinates and delivers initial job-specific training, ongoing education, and compliance with training standards through audits and observations.
Assists with staffing schedules and provides after-hours, on-call support for resident care needs, including possible off-site assessments.
Participates in infection control practices, immunization compliance, and infectious disease management in line with community policies.
Assists in managing transitions of care, including discontinuation of services when residents no longer require them.
Completes routine quality assurance audits covering all aspects of Resident Care Services, including documentation, staff performance, infection control, and delegation practices.
Prepares weekly reports for the Executive Director on issues related to core services and care coordination, contributing to reports required by the governing authority.
Participates in community-wide initiatives and other duties as assigned by the Executive Director.
Follows all emergency protocols and safety procedures as required.
Education/Experience/Licensure/Certification:
Why You'll Love working for Us:
The Maplewood Experience:
Based in Westport, CT, Maplewood Senior Living is well regarded for its unique and inspired senior living communities.
Maplewood’s brand embodies a passion that goes beyond the expected and instead, creates communities of dedicated caregivers and exceptionally well-served residents. Its communities’ unparalleled physical surroundings, along with the very best in services and amenities, far exceed our resident's expectations.
We currently own and operate 15 communities, across 4 states (CT, MA, OH, NJ) from independent to assisted living to memory care and skilled nursing/rehabilitation. Our team has decades of experience in senior housing/healthcare and is recognized as passionate and empowered industry leaders. Our growth is strong, with multiple communities in development throughout the Eastern seaboard and Midwest.
The Maplewood Difference:
- Inspired Dining, for memory impairment
- 24/7 onsite licensed nursing
- Emotion-based approach to memory care, including 2 levels of support
- Memory Resource & Support Centers
- A local approach, supporting the local economy
An Opportunity and Invitation to Learn More:
At Maplewood Senior Living, we empower experienced and talented colleagues to collaborate, express their creativity, and challenge the industry standard. Here, caring is our culture. It is where you are not only able but encouraged, to share your thoughts on improving the customer and associate experience. Our organization is flat and we encourage dialogue among our team leaders and line staff, allowing all to have a voice.
We are actively seeking achievers who share our vision. At Maplewood, we believe that titles on one’s resume should not dictate and confine their future. Ask our many associates who have grown with Maplewood. Share your passion and grow with us!
