Job Description

What You’ll Do (Job Duties)

• Creates and administers the common area reservation calendar and processes resident reservation applications, complete pre/post event checklists, and process deposit refunds.
• Monitors and oversees the amenity spaces and resident events.
• Responsible for greeting guests as they enter, provide access and engage/check in with residents and guests during the event. 
• Resident Registration: Maintains all resident registration forms and program and issues community fobs.  Maintains all registration information. 
• Maintains building access system. Places work orders as necessary.
• Performs regular walks through the property. Places work orders as necessary.
• Performs New Owner Orientation.
• Welcome and greet Residents, Guests, and Vendors in a warm and welcoming manner. Providing 5 Star Service.
• Acts as Management liaison to and assists Residents as needed. Prepares bulletin board postings. Sends e-blasts to Residents as requested by General Manager. Performs other duties as assigned.
• Act as Management liaison to and assist on-site vendors as needed when General Manager isn’t on duty. 

Who You Are (Skills/Experience)

• A minimum of 1 year of customer service experience in hospitality, luxury property management, luxury retail, or fine dining is preferred. Hospitality Management college students and graduates will be considered in lieu of experience.
• Must have open and flexible work availability.
• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• HIgh School Diploma or GED required.
• Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment, and solutions-oriented problem-solving abilities.
• Proactive and engaging customer service approach.

Why Join Action

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here:  https://tinyurl.com/actionglassdoor 

We offer our Team Members the following: 

Comprehensive benefits package for qualifying employees.

On-going hospitality and property management training.

Opportunities for career growth and advancement.

Values driven company culture that encourages team work and excellence.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.