Resident Services Coordinator – Where service, care, and resident experience come together
Be the heart of connection and care, helping residents enjoy life to the fullest through personalised services and meaningful support.
Your opportunity
Permanent part‑time | 18 hours per week | Dorothy Boyt House - Residential Aged Care, Malabar
At Anglicare, every moment matters — and as a Resident Services Coordinator, you’ll play a key role in making those moments meaningful. You’ll be the first point of contact for residents, families, and supporters, creating a welcoming, professional, and supportive experience every day.
In this role, you’ll coordinate Higher Everyday Living services (Everyday Plus) within our Residential Care Home, ensuring residents have access to services that reflect their individual preferences and needs. Blending compassion with strong organisation, you’ll support residents and staff with confidence while working closely with site leaders to continuously improve services and outcomes.
About the role
Acting as the first point of contact for residents, families, and visitors
Coordinating Higher Everyday Living (Everyday Plus) services on site
Guiding residents through service selection, agreements, and changes
Managing bookings, service delivery, invoicing, and reporting
Serving as the subject matter expert for Everyday Plus systems and processes
Responding to enquiries and resolving issues with professionalism and empathy
Supporting compliance, documentation, and continuous improvement
Collaborating with site leaders to refine services and identify new opportunities
This is a hands‑on, people‑focused role for someone who enjoys building relationships, creating positive experiences, and making a genuine difference in the lives of residents.
What you’ll bring
Experience in administration, reception, admissions or customer service
Confidence engaging with residents, families, and a range of stakeholders
Strong organisational skills across bookings, records, invoicing, and reporting
A calm, professional approach to handling enquiries and resolving issues
Comfort using systems and databases
A resident‑first mindset and collaborative working style
Understanding of privacy, compliance, and aged care standards (or willingness to learn)
Why Anglicare?
We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.
On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
Flexible work options to get the most out of work and life
Increase your take-home pay with salary packaging
Ongoing professional development and leadership training to advance your career
Exclusive discounts to over 400 retailers
Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family
Are you ready for a career that means more?
To apply for this role, please click the ‘Apply’ button. All applicants will receive a response.
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Application Close Date: June 05, 2026
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
