Summerset Retirement Villages

Resident Services Coordinator

Summerset Retirement Villages  •  Nelson, NZ (Onsite)  •  3 hours ago
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Job Description

You can help bring our villages to life!

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.

Part Time Resident Services Coordinator

Make a real difference to residents’ day-to-day lives through connection, coordination, and care.

We’re looking for a compassionate, organised and people-focused Resident Services Coordinator to support residents living in our Serviced Apartments.

This role is about building trusted relationships with residents and their families, recognising when needs are changing, and coordinating the right support at the right time. You’ll work closely with village teams and external providers to help residents remain independent, safe and well supported in their daily lives.

This is not a clinical role — it’s a people-focused coordination role where you can make a real difference to residents’ day-to-day lives.

About the role

  • Build strong, trusting relationships with residents and their families
  • Proactively identify residents whose needs are changing
  • Coordinate and follow up support and care services across village teams
  • Support vulnerable residents through early identification and ongoing review
  • Ensure services are delivered as agreed and accurately recorded

This is a part time role offering 20 hours per week from Monday - Friday, timings negotiable.

Qualifications

About you

You’ll be someone who enjoys building relationships, takes pride in staying organised, and is motivated by helping others feel supported and confident in their day-to-day lives.

This role suits someone who:

  • Is naturally proactive and notices when something isn’t quite right
  • Is organised, reliable, and good at following things through
  • Is comfortable working across different teams and roles
  • Brings empathy, good judgement and a calm, solutions-focused approach

Experience in customer service, care coordination, community services, housing, hospitality, or a similar people-focused role will be an advantage.

Additional Information

Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include:

  • Southern Cross Health Essentials
  • Birthday Leave
  • Long Service Leave
  • Discounts from a wide range of suppliers

Next Steps: Applications for this role will close on the 15th July.

Summerset Retirement Villages

About Summerset Retirement Villages

Summerset is one of New Zealand's leading retirement village operators, and more than 8,000 New Zealanders call Summerset home. Our vibrant villages focus on bringing the best of life to our residents, and we offer a continuum of care to provide peace of mind should the care needs of our residents’ change.

Our recent expansion into Australia includes two retirement villages in development and five more in the works in Victoria.

Across Australasia Summerset provides a range of living options and care services to more than 8,000 residents and employs more than 2,800 staff. Summerset has corporate offices located in Wellington, Auckland, Christchurch and Melbourne.

We offer a range of careers, from development and design through to care, village and property management, and corporate functions such as finance and marketing.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Wellington, NZ
Year Founded
1997
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