Job Description

Job Location: Bay Aging - Urbanna, VA 23175
Position Type: Full Time
Salary Range: $17.00 - $22.00 Hourly

Job Category: Customer Service                                                                                 Regular Workstations:
Daffodil Gardens, 5954 Garden Grove Lane, Gloucester, VA 23061
Parker View, 100 Parker View Court, Williamsburg, VA 23188
Port Town Village I & II, 111 Port Town Lane, Urbanna, VA 23175
Winters Point, 310 Winters Point Lane, West Point, VA 23181
The Resident Service Coordinator creates a sense of community among residents living independently in age- and income-restricted rental housing and connect them to supportive services and community resources. Work at multiple Bay Aging rental housing locations. Residents live at properties funded by the U.S. Department of Housing and Urban Development (HUD) under the Section 202 Supportive Housing for the Elderly Program (202) and funded by Low Income Housing Tax Credits with oversight from Virginia Housing. Reports to the Senior Vice President, Housing.
Essential functions
- Direct contact with residents (70%)
- - Create a sense of community at each location by publishing a monthly newsletter at each site and organizing resident meetings, sessions with outside speakers, and special events.
- - Hold weekly open-door office hours for residents at each location to respond to needs and identify desired services.
- - Offer an annual review of needs to each resident.
- - Perform individual assessments using the Virginia Uniform Assessment Instrument (UAI). Provide access to supportive services (e.g. Meals on Wheels, in-home personal care services, transportation).
- - Periodically survey residents to determine need for and satisfaction levels with services provided.
- Case management (20%) Document and maintain files for each resident provided with supportive services. Contact outside service providers (e.g. social services, speakers). Complete HUD annual Standards for Success report.
- Coordination within Bay Aging (10%) Meet regularly with Property Site Coodinator for each property to facilitate supportive services for residents in need or experiencing challenging times. Refer residents for services provided by other divisions of Bay Aging (e.g. Meals on Wheels, in-home personal care, Options Counseling).
DECISION MAKING
Work independently at each apartment site. Manage a variety of tasks autonomously. Inform supervisor when dealing with unusual situations such as when supportive services are recommended but not accepted by residents or in cases leading to possible evictions.
KNOWLEDGE
Rely on extensive on-the-job training and experience to accomplish the work.
Working knowledge of:
- Microsoft Office programs (e.g. Word, Excel, Outlook)
- HUD Chapter 8 “Service Coordinators” rules and regulations
- UAI administration
- Care Transitions Intervention management concepts (e.g. medication management, follow-up medical appointments)
- Community resources available to seniors
- Challenges faced by seniors (physical, emotional)
Stay current on knowledge of Fair Housing laws and its application to the position.
Meet HUD requirement for Resident Service Coordinator to attend 36 hours of HUD-approved professional education in the first year on the job and 12 hours in each subsequent year.
ABILITIES
- Strong interpersonal skills to establish and maintain trusting relationships with residents, goodwill with community providers and departments of social services, and effective communication with co-workers across all the divisions of Bay Aging.
- Initiative-taker: identify critical needs, schedule educational opportunities, and prioritize resources to satisfy most residents.
- Excellent verbal communication skills in-person and over virtual platforms and telecommunication devices.
- Excellent written communication skills (letters, memos, reports, emails, text messaging, funding requests).
WORKING ENVIRONMENT
Office-based position with minimum physical requirements (ability to lift 25lbs., walking, climbing stairs). Daily travel required within the service area to Bay Aging rental housing locations. Occasional travel required within the service area between properties and the Bay Housing office located at 5370 Old Virginia Street, Urbanna, Virginia 23175, and occasional overnight travel to attend HUD trainings and meetings.

QualificationsBachelor’s degree in human services and 3 years of related experience is preferred. However, a high school diploma and 5 to 7 years of experience in social services can be substituted for the degree requirement.  Must possess a valid driver’s license.
FLSA status: This is a non-exempt position.
Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.
Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, national origin, age, veteran or disability status.  Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.