Job Description

Resident Service Coordinator (Social Services – Affordable Housing)

Location: Rochester, NY

Pay: $22.00 - $25.00

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunity to make a meaningful community impact

About the Role

As a Resident Service Coordinator, you will provide critical social services and on-site support that help residents live independently and thrive within the community.

This Resident Service Coordinator role is ideal for someone passionate about social impact, community engagement, and supporting diverse populations including seniors and families. You’ll connect residents with essential resources, coordinate services, and deliver programs that improve quality of life.

What You’ll Do

As a Resident Service Coordinator, you will:

• Connect residents to local social services, healthcare, and community resources
• Coordinate and lead resident programs, activities, and wellness initiatives
• Assist residents with applications, recertifications, and social service documentation
• Maintain accurate case notes, reports, and resident records
• Conduct resident check-ins and apartment visits as needed
• Respond to urgent situations and support resident needs in real time
• Partner with property management and maintenance teams to support the overall resident experience

What You Bring

To succeed as a Resident Service Coordinator, you should have:

• 1–2+ years of experience in social services, case management, or community support
• Experience working with elderly populations and/or families
• Knowledge of local community resources and supportive service programs
• Strong organizational, documentation, and administrative skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent communication, empathy, and problem-solving abilities
• A passion for helping others live independently and improve their quality of life

Education & Requirements

• Bachelor’s degree in Social Work, Counseling, or related field preferred (or equivalent experience)
• High School Diploma or GED required
• Ability to work on-site during scheduled hours
• Strong professionalism, judgment, and ability to manage sensitive situations
• Ability to adapt, prioritize, and manage multiple responsibilities

Why Join Us?

As a Resident Service Coordinator, you’ll play a vital role in strengthening communities by helping residents access the services they need to live independently and successfully. Your work directly impacts lives every day.

About Conifer Realty

For 50 years, Conifer Realty has developed, owned, and managed nearly 13,000 apartments across 150+ communities. Our 500-member team shares one mission: to create affordable, thriving, and sustainable communities where people feel they belong.

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.