Job Description

Student Accommodation sites | Overnight Shifts | Purpose-Driven Role

CONSTANT is seeking Resident Support Officers to join our overnight team within student accommodation residences. This role reflects a modern, people-first approach to safety - prioritising wellbeing, respect, and community support alongside traditional security responsibilities.

We are committed to building diverse and inclusive teams and encourage applications from women and underrepresented groups, recognising the value of varied perspectives in creating safe and supportive residential environments.

If you’re looking for a meaningful overnight role where empathy, communication, and presence are just as important as security experience, this could be a great fit.

About the Role

As a Resident Support Officer, you’ll be a calm, approachable, and trusted presence for students after hours. You’ll play a key role in supporting student wellbeing, responding to concerns, and helping maintain a safe and welcoming community.

This role may suit:

• Security professionals looking for a more people-focused environment
• Individuals from community services, education, health, or customer service backgrounds who hold a security licence

Employment Type: Permanent Part-Time

Roster: Thursday to Sunday

Shifts: Overnight

Pay Rates on PPT basis:

• Weekdays: $35.08 per hour
• Saturday: $43.29 per hour
• Sunday: $57.72 per hour
• Public Holidays: $72.15 per hour

Key Responsibilities

• Provide after-hours support to students in residence
• Respond to wellbeing concerns with empathy and professionalism
• Conduct visible, non-enforcement-focused walkthroughs
• Assist with lockouts, enquiries, and access to facilities
• Coordinate with emergency or on-call services when required
• Complete incident reports and maintain system updates
• Promote a safe, respectful, and inclusive environment
• Liaise with university and residential life teams

About You

We’re interested in candidates who are:

• People-focused, approachable, and calm under pressure
• Strong communicators with a customer-service mindset
• Confident using basic systems and completing written reports

We welcome applicants from:

• Security backgrounds seeking a more community-oriented role
• Community services, allied health, education, youth work, student support, multicultural services, hospitality, or customer service backgrounds (with a valid licence)

Essential Requirements

• Current QLD Security Licence (mandatory)
• Working with Children check (Blue card - must have or willing to obtain one)
• Availability to work overnight shifts
• Strong communication and interpersonal skills
• Professional and approachable manner
• First Aid & CPR
• RSA
• Willingness to undertake Mental Health First Aid and Trauma-Informed Care training

Why Join CONSTANT?

• Be part of a role that genuinely supports student wellbeing
• Work within a diverse, inclusive, and supportive team
• Access ongoing training and professional development
• Employee Assistance Program (confidential support)
• Stable and consistent overnight roster

Our Commitment

CONSTANT is an Equal Opportunity Employer. We value inclusion, respect, and diversity, and welcome applications from people of all backgrounds and identities.

In line with the National Higher Education Code to Prevent and Respond to Gender-Based Violence, successful applicants will be required to complete relevant screening and disclosures to support a safe environment for all.

Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785

Apply Now

If you’re ready to bring your security experience - or your people skills - into a role where you can make a difference every shift, we’d love to hear from you.