Job Description

The Resident Relations Manager is responsible for ensuring resident satisfaction by addressing concerns, coordinating service requests, and promoting positive community engagement. The ideal candidate is professional, organized, customer-focused, and committed to providing an excellent resident experience. Mon-Fri, 8:30 a.m. to 5:30 p.m.; rotating Saturdays, 10:00 a.m. to 2:00 p.m.

WHAT WE ARE LOOKING FOR:

Resident Relation Managers are tasked with delivering excellent customer service to our residents. This position will develop and oversee engaging resident retention programs, processes, and activities to ensure resident satisfaction. By developing strong relationships between residents and team members, you will enhance the apartment living experience and foster a sense of community.

WHAT WE EXPECT FROM YOU:

• Achieve established turnover goals by developing and implementing a proactive resident retention program
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Coordinate dissemination of general community information to residents
• Establish and oversee service request follow-up schedule
• Effectively manage the community room reservation process to achieve revenue goals
• Assist in hiring, training, coaching, counseling, and managing the team
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast-paced environments
• Ability to keep neat and accurate records
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

Qualifications

• High school diploma or GED
• Three years of experience in a property management setting or equivalent combination of customer service and managerial experience

What we are looking for

The Resident Relations Manager is responsible for ensuring resident satisfaction by addressing concerns, coordinating service requests, and promoting positive community engagement. The ideal candidate is professional, organized, customer-focused, and committed to providing an excellent resident experience. Mon-Fri, 8:30 a.m. to 5:30 p.m.; rotating Saturdays, 10:00 a.m. to 2:00 p.m.

WHAT WE ARE LOOKING FOR:

Resident Relation Managers are tasked with delivering excellent customer service to our residents. This position will develop and oversee engaging resident retention programs, processes, and activities to ensure resident satisfaction. By developing strong relationships between residents and team members, you will enhance the apartment living experience and foster a sense of community.

WHAT WE EXPECT FROM YOU:

• Achieve established turnover goals by developing and implementing a proactive resident retention program
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Coordinate dissemination of general community information to residents
• Establish and oversee service request follow-up schedule
• Effectively manage the community room reservation process to achieve revenue goals
• Assist in hiring, training, coaching, counseling, and managing the team
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast-paced environments
• Ability to keep neat and accurate records
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

Pay Rate

$34,789 - $46,174

Summary of Benefits

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.