Job Description

ABOUT SKR GROUP: SKR Group is a vertically integrated real estate development and management platform with holdings mostly in the greater Los Angeles submarket. Our structure allows us to oversee every stage of the real estate lifecycle—from acquisition and development to operations and management—giving us the ability to create long-term value in the communities we serve. Our goal is to create value for tenants and key stakeholders, and the best mechanism for that is by working with the best in the industry! Join us and make an impact today.
POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

ESSENTIAL FUNCTIONS:

• Assist the Property Manager in addressing the needs of the property and its residents.
• Addresses resident complaints and maintenance requests.
• Scheduling appointments for repairs and for meetings with residents.
• Prepares correspondence and notices.
• Prepares paperwork with respect to resident accounts.
• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
• Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
• Such other tasks or assignments as may be required by management.

SUPERVISORY RESPONSIBILITIES:

• None.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• High School Diploma required.
• Prior experience in residential real estate preferred.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience in Yardi or comparable software a plus.
• Operate standard office equipment.

KNOWLEDGE, SKILLS AND ABILITIES:

• Detail oriented, deadline driven and ability to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Ability to communicate effectively, both written and verbal.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and/or reports.

PERFORMANCE METRICS:

• Accuracy in work product.
• Timeliness in completion of work product.
• Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent.

WHAT SKR OFFERS

At SKR, we provide compensation and benefits to support our employeesEligible employees receive a compensation package and have access to a range of benefits designed to support their needs both at work and outside of it. These include:

• A variety of Medical, dental, and vision benefits plans
• Health Savings Account with a generous employer contribution
• Company paid life & disability insurance
• 401(k) savings plan, with company match
• Paid time off, including: vacation days, 9 designated holidays, and sick time

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At SKR, base pay is one part of the total compensation package. This role will be eligible to participate in SKR's variable compensation program (e.g. commission). The anticipated base pay range for the position in Los Angeles, California is $21.63 - $26.44 per hour.

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*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on SKR Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
SKR does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of SKR and no fees will be due or paid. If you wish to become an approved Agency with SKR or any of its Affiliates, please contact a member of the SKR Talent Acquisition Team.