Job Description

• East Suffolk Council, Lowestoft and Melton

• £28,958 - £31,022 (Band 4)

• 37 hours per week

• Full Time, Fixed Term Contract (up to and including 31st March 2028)

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Housing Investment Team as a Resident Liaison Officer (Warm Homes Wave 3).

Your role:

The post requires someone who is an excellent communicator and able to engage with and influence a wide variety of stakeholders and residents. As a key part of the role is building trust and a rapport with residents, the candidate must also be capable of following procedures and being firm but fair.

What you will need:

The successful candidate will have the ability to communicate with a wide variety of tenants, at times in demanding circumstances and be able to use software systems in day to day duties. The post holder will be dealing with the public in difficult situations and should be able to liaise with other partners and agencies.

This roles requires the post holder to have a full UK driving licence and a vehicle due to the requirements of travelling / visiting tenants homes on a weekly basis.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube)

Here are some of the main benefits: 

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) 

• Local government pension scheme 

• Flexible working arrangements 

• Learning and development tailored to your role 

• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. 

• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. 
  

Find more information about what we offer in our benefits brochure (pdf) 

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For more information

For an informal discussion regarding this post, please contact Chris Ward at Chris.Ward@eastsuffolk.gov.uk

Closing date: 1 May 2026

Interview date: w/c 11 May 2026

How to apply
Step 1 - Read the advert and the and Person Specification
Step 2 - Complete the Supporting Statement template (docx) Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Complete the online application and upload your statement. Please note, CV’s are not accepted.
For more information, visit the How to Applysection of our Career Site.
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0