Job Description
Join something truly special at Edgewater by Chartwell, a brand-new luxury retirement residence in beautiful Nanaimo North on Long Lake Inspired by the stunning natural surroundings of the West Coast, Edgewater by Chartwell offers an upscale lifestyle designed for active, independent seniors who appreciate comfort, connection, and exceptional service.
At Edgewater by Chartwell, residents enjoy thoughtfully designed spaces, premium amenities, personalized programs, and a vibrant community atmosphere where meaningful connections and memorable experiences happen every day.
We are currently seeking a positive and energetic Recreation Manager to play a key role in bringing this community to life. Being a brand-new community that just opened in December 2025, this is an exciting opportunity to grow with our community while building relationships, delivering results, and making a meaningful difference in the lives of residents and their families.
Key Accountabilities:
Programs & Resident Experience
- Develop, implement, and evaluate diverse and meaningful recreation and wellness programs aligned with Chartwell’s Six Dimensions of Wellness (social, physical, intellectual, emotional, vocational, and spiritual).
- Actively support, empower, and facilitate resident‑led programs, clubs, and interest groups, encouraging choice, autonomy, and resident leadership.
- Create home‑specific programming that reflects the residence’s unique positioning and resident interests.
- Continuously evaluate and enhance the resident experience through engaging, memorable, and inclusive activities.
- Collaborate with the Marketing team to design signature events that support the residence’s business and occupancy goals.
- Prepare and distribute communication tools such as newsletters, calendars, posters, notices, and digital communications.
- Forecast, monitor, and manage the recreation department budget.
- Support and enhance fundraising initiatives within the residence.
- Lead, manage, and grow volunteer programs.
- Oversee concierge‑style services and personalized resident offerings.
Community & Social Engagement
- Build and maintain strong partnerships with community organizations, schools, cultural groups, and service providers.
- Promote, showcase and drive a strong and engaging social media presence using the residence’s Facebook page and other platforms.
- Leverage community resources to expand recreation, cultural, educational, and intergenerational opportunities for residents.
Customer Service & Chartwell Experience
- Uphold exemplary customer service standards in all interactions with residents, families, visitors, and team members.
- Take ownership of Chartwell’s signature experiential programs, including Welcome to Chartwell and Club Chartwell.
- Serve as a visible ambassador of the Chartwell Experience within the residence and the broader community.
Leadership, Operations & Team Collaboration
- Act as an integral part of the Residence Operations Team, working closely and collaboratively with all departments (Hospitality, Sales, Wellness, Maintenance, Administration).
- Contribute to operational planning, special events, move‑ins, tours, and special initiatives that enhance resident satisfaction.
- Supervise, coach, and support recreation team members.
- Complete payroll and employment-related documentation accurately and on time.
- Participate in the Manager‑on‑Duty rotation, including some weekends.
- Ensure compliance with all health, safety, fire, and Infection Prevention and Control policies.
- Proactively identify and report hazards, ensuring a safe environment for residents, staff, and visitors.
- Participate in Resident Council meetings, where applicable.
- Communicate professionally and effectively with internal and external stakeholders.
- Collaboratively support the smooth daily operation of the residence.
Qualifications:
Education
- Post‑secondary education in Recreation, Gerontology, Social Work, Hospitality, Event Management, or equivalent experience working with older adults.
- Valid Class 4 Driver’s License. (willing to get within 2 months of hire date)
- First Aid Certificate (training can be provided).
Experience
- Minimum 3 years of experience in recreation, life enrichment, community engagement, or a related role.
Skills & Abilities
- Strong communication, collaboration, and relationship‑building skills.
- Passion for resident‑centered experiences and supporting resident choice and leadership.
- Highly organized with the ability to plan, prioritize, and execute programs effectively.
- Comfortable working independently and supervising others.
- Strong operational awareness and ability to partner across departments.
- Proficient in Microsoft Office and digital communication tools.
- Creative, adaptable, and solution‑focused.
Effort & Working Conditions
- Includes light to moderate physical activity such as bending, reaching, lifting, and standing.
- Requires cognitive effort associated with planning, coordination, and social interaction.
- Personal protective equipment worn as required.
- Some local travel may be required.
- Availability for occasional evenings and weekends.
At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
