Posting Summary

Supervision and Development of Resident Assistants
• Recruit, select and supervise Resident Assistant staff and all their duties, including resident engagement, on-call coverage, programming, and student accountability procedures.
• Conduct regularly-scheduled one-to-one and team meetings and continued development in conjunction with University priorities.
• Guide staff to create programs and one-to-one interactions that transform lives and inspire transformation.
• Establish and uphold clear guidelines for student staff responsibilities including intentional one-to-one resident interactions, community development, policy enforcement, and addressing of performance issues as necessary.
• Set clear expectations for student staff concerning personal behavior and confidentiality of student information regarding psychological, medical, academic, and personal matters.
• Assist in developing department policies and procedures and with coordination of operations and processes.

Community Development and Area Presence
• Foster relationships with students and staff by maintaining an accessible and welcoming office and community environment where the RD is seen as a resource, advisor and champion for student well-being and success.
• Promote the goals and the objectives of the residential community in conjunction with University initiatives.
• Demonstrate respect for individual students and assist them in their collegiate journey through intentional connection to resources.
• Contribute to the effective team management of all relevant issues and opportunities.
• Actively use provided meal plan to build and foster relationships with staff and students.

Student Accountability, Crisis Response, Counseling and On-Call/On-Duty Rotation
• Share weekday/night, weekend and holiday on-call responsibilities with other professional staff members.
• Communicate and model University expectations for community member behavior.
• Establish clear guidelines and expectations for policy enforcement and associated documentation.
• Conduct disciplinary meetings in a seamless manner, through case creation, accountability meeting, sanctioning, and follow-up.

Planning, Implementation and Evaluation of Programming
• Coach student staff in the successful planning, implementation, and evaluation of programs designed to meet departmental-, divisional-, and university-wide learning objectives.
• Administer programming budget for designated area through good stewardship and fiscally responsible practices.
• Embrace opportunities to create and provide programming or small group engagement opportunities as a full-time professional team member.

Development and Maintenance of a Clean, Safe and Functional Living Environment for Residents
• Conduct on-going assessments of the physical condition of buildings in designated area, including individual rooms, common areas and immediate surrounding grounds and assist with identification of area-improvement projects.
• Build and maintain effective working relationships with Maintenance and Custodial team members.
• Coordinate on-site supervision for area fire drills and health and safety inspections of individual rooms.
• Supervise dissemination, completion, retrieval and submission of Room Condition Forms and other assignments paperwork.
• Supervise and manage area move-in, closing, damage billing and damage billing appeals.

Collateral Roles, Departmental, Division and Professional Commitments
• Identify and participate in collateral assignment(s) aligned with personal and professional interests, expertise, and/or needs of the department, division, university, and community.
• Develop and foster relationships with a variety of campus partners in order to collaborate with other departments on campus.
• Being a part of the Gannon Family presents many opportunities to become involved on campus and pursue professional development and interests through committees and campus partnerships. Involvement in professional student affairs regional and/or national associations is also supported and encouraged.

MARGINAL FUNCTIONS
Marginal Functions will vary with the specific assignment and depend on the particular unit or function for which the person is responsible. Consideration will be given on a case by case basis and reassignment of marginal duties will be made when appropriate. This job description shall include, but is not necessarily limited to, the above duties. The RD may temporarily perform other duties assigned to ensure departmental functionality.

KNOWLEDGE & SKILL REQUIREMENTS
Requires Bachelor’s degree, with preferred experience in staff supervision, administration of residence hall operations, and facilitating student development programming activities. Master’s degree in student personnel, higher education, counseling or a related area is preferred. Previous experience with living and learning communities, first-year experience programs, international and diverse populations is preferred. Occasional evening and weekend hours are to be expected and embraced. Must have excellent administrative, oral and written communication skills; human relation, mediation, and training skills; and the ability to handle confrontational individuals or environments.

SUPERVISION OF PERSONNEL
Supervise 8-9 Resident Assistants.

CONTACT WITH OTHERS
Internal: Has regular contact with students, entire Residence Life team, Physical Plant, Police & Safety, and Faculty.

External: Has contact with family members, community organizations, and/or surrounding neighbors of the University.

QUALIFICATIONS
Education: Bachelor’s degree is required.
Licenses and Certifications: A current valid driver’s license is required.
University Mission: Must be able to support and promote the University’s Mission.

Master’s degree in student personnel, higher education, counseling or a related area.

Also desirable: experience in staff supervision, administration of residence hall operations, and facilitating student development programming activities.

Previous experience with living and learning communities, first-year experience programs, international and diverse populations is preferred.

Occasional evening and weekend hours are to be expected as a part of the on-call rotation. Must have excellent administrative, oral and written communication skills; human relation, mediation, and training skills; and the ability to handle confrontational individuals or environments.

Technology: Maxient, Microsoft Office, StarRez, Colleague, FMX

PHYSICAL REQUIREMENTS
Must be able to meet the physical demands associated with a University housing environment which may include extended periods of walking, office work, lifting up to 25 pounds, and extended work days.

WORKING CONDITIONS
Work is performed in a busy office and University housing environment. Work involves a rotating 24/7 on-call duty schedule with occasional late night/early morning and weekend responsibilities. RDs mainly work from their assigned first-year residence hall office but are required to provide a minimum of two days of coverage in the main office each week.