Job Description

We are looking for a Resident Concierge who will be the heart and soul of The Helier’s residents experience.

As the face of our community, you’ll act as both an ambassador and a warm, generous host -ensuring every resident enjoys a seamless, personalised, and premium lifestyle experience from pre-move-in through to daily living.

This is a dynamic leadership role where you’ll oversee concierge operations, lead a high-performing front-of-house team, and curate meaningful resident experiences that set The Helier apart.

What You’ll Be Doing

Deliver Exceptional Resident Experiences

• Create a welcoming, premium environment where residents feel at home

• Build strong relationships with residents and their families/whānau

• Proactively gather feedback and resolve concerns quickly and effectively

Lead Concierge & Front-of-House Operations

• Oversee reception, guest services, and lifestyle offerings

• Lead and support receptionists, night managers, chauffeurs, and lifestyle coordinators

• Ensure smooth day-to-day operations and high service standards

Curate Lifestyle & Events

• Plan and deliver engaging events, activations, and experiences

• Manage communications across multiple platforms (including the Together App)

• Coordinate bookings, services, and amenities such as transport, wellness, and entertainment

Drive Service Excellence

• Act as a brand ambassador for The Helier and Oceania

• Build strong relationships with local suppliers and service providers

• Continuously improve service offerings to maintain a market-leading experience

Operational & Administrative Leadership

• Manage rosters, reporting, and operational processes

• Support onboarding of new residents and staff

• Oversee booking systems, service protocols, and internal communications

About You

You’re a natural host and experienced leader who thrives in a premium service environment.

You’ll bring:

• At least 5 years’ experience in a concierge, duty manager, or senior customer service role

• Experience in luxury hotels, lodges, or high-end hospitality environments

• Exceptional communication and relationship-building skills

• Strong leadership capability with the ability to motivate and guide a team

• A proactive, solutions-focused mindset with attention to detail

• Confidence using digital systems and operational software

• A full, clean New Zealand driver’s licence

Why Join Us?

At The Helier, you’ll be part of a team that is:

• One team – collaborating to deliver the best outcomes

• Finding better ways – continuously improving and innovating

• Committed to care – putting residents at the heart of everything we do

• Proud to deliver – creating exceptional experiences every day

Ready to Apply?

If you’re passionate about delivering outstanding service and creating unforgettable experiences, we’d love to hear from you.

**Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**