Job Description

Touchmark at Mount Bachelor Village is Bend’s leading full-service retirement community, enriching the lives of residents and their families through five-star hospitality, services and amenities. We are currently seeking the right person to join our team as a full-time

Resident Care Manager (RCM)!

Salary Range: $72,000 - $85,000 annually, depending on experience

The RCM (Resident Care Manager) is a leadership position. The position will provide leadership for caregivers, and assist with the transition and move-in process for residents. You will provide support to our nurses and assist with daily, weekly and monthly administrative and clinical tasks. As staffing needs fluctuate, this position is expected to step in and help provide hands on care.

Position Responsibilities:

• Serve as the primary point of contact for residents or resident families regarding resident care.
• Manage, mentor and coordinate Medication Techs and Caregiver workforce; Assure that health services caregiver team members provide optimal resident service on day-to-day basis.
• Observe residents to ascertain if needs are addressed and report pertinent observations and related recommendations to the Director of Health Services.
• Create, organize, and maintain resident charts.
• Partner with Staffing Coordinator to recruit and onboard new caregiver team members.
• Complete quality assurance audits as assigned by the the Director of Health Services.
• Ability to follow given budget to purchase supplies for various levels of care.
• Serves as a role model for all employees by displaying responsible, positive, cooperative attitude.

Essential Functions

• Must be able to work onsite and provide care directly to residents through clinical outbreaks of flu, norovirus and other diseases-Including pandemic situations and as determined.
• Must be able to complete required paperwork and filing with high degree of accuracy.
• Ability to observe prospects and current resident’s health status and communicate observations in a professional and intelligent manner;
• Ability to assess residents for physical and/or cognitive decline and assist resident or their family with transitioning to next level of care;
• Physically capable of turning, stooping, bending, stretching, moving equipment, climbing stairs and performing other related tasks;
• Ability to lift up to 60 lbs. or the equivalent of one half of an adult (as in a two man transfer);
• Must be able to explain clearly and professionally to prospects, residents, families, and employees the policies and procedures of the community;
• Operate standard business equipment such as computers, various software programs, 10 key machines, copiers, fax machines, and telephones.
• Full time on site physical presence is required for this position. There are no remote/hybrid options for this role.

We offer a full line of amazing benefits for all of our full-time team members including PTO, medical, dental, vision and supplemental insurance policies, employee assistance programs, retirement accounts 401k and Roth with company match and an amazing group of talented leaders and team to collaborate with! Fun and supportive work environment, lots of employee engagement and recognition programs and plenty of room to learn and grow!

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