Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Resident Assistant is responsible for the supervision and safety of all residents in the TSA Homeless Service Programs during various shifts including evenings, overnights, weekends, and holidays. The Resident Assistant will work closely with the Resident Assistant Coordinator, Case Managers, and Program Managers to assist with consistent oversight of residents working towards their goal plans. The primary responsibility is to provide coverage, crisis intervention, security, and oversight of daily program operations and activities.

Essential Functions

• Must be actively engaged with program residents at all times.
• Provide guidance and support with assisting residents working on programmatic elements.
• Assist residents in access to various resources on campus and in surrounding areas that support their program goals to obtain housing.
• Provide detailed communication about program related information, such as: concerns, incidents, conversations, and support provision that require follow-up.
• Assist in the facilitation of program activities for residents, as needed.
• Conduct regular building and campus safety checks to ensure the safety of all residents.
• Conduct safety checks of units as indicated by the management team or sign in/out safety policies.
• Submit maintenance work orders for necessary repairs as identified or reported by residents.
• Provide light cleaning, organize, and set-up residential units in preparation for new resident occupancy.
• Assist with orientation of new residents to program, as needed.
• Assist in maintaining emergency food pantry, boutique, and other supply storages.
• Perform clerical duties in support of program operation and general residential communication.
• Participate in monthly staff meetings, supervision, and staff development, as assigned.
• Participate in relevant training, as assigned.
• Perform other duties, as assigned.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• Minimum high school diploma; minimum of one year of work-related experience.
• Minimum two (2) years of experience working in a residential program for homeless families, preferred.
• Bilingual English / Spanish, preferred.
• Microsoft office literacy.
• Must pass background check prior to hire.
• Must obtain and maintain CPR/First Aid Certification within 30 days of hire.

Skills, Knowledge & Abilities

• Must possess strong oral and written English communication skills.
• Must possess strong listening, critical thinking and problem-solving skills.
• Must demonstrate a high level of professionalism with internal and external audiences.
• Must possess understanding of and sensitivity to the needs of the homeless population.
• Must possess knowledge of available community resources.
• Must be able to work collaboratively with other staff members, service providers and professionals.
• Must possess the ability to effectively and appropriately handle crisis situations.
• Must be able to multi-task be organized and pay attention to various dynamic details.
• Must possess a high level of cultural awareness, competency and responsiveness.
• Must maintain a non-judgmental attitude in working with diverse populations.
• Must demonstrate strong initiative and the ability to work independently.
• Must utilize trauma informed practices when engaging with residents.
• Must be able to establish rapport with clients while maintaining professional boundaries.
• Must demonstrate maturity and maintain confidentiality of information accessed during work.