Job Description

Overview

Resident Assistant

$19.00-$19.50/hour| Full-Time | Included Benefits Package

~Multiple Positions Available~

Ethel T. Chamberlain Women's Residence

The Salvation Army, Syracuse Area Services

Are you looking to start a career in the field of human services?

Join The Salvation Army as a Resident Assistant at our Women's Residence/Shelter. This front-line role provides an opportunity to work directly with diverse populations who are navigating some of life's most complex challenges. As a Resident Assistant, you will gain valuable hands-on experience in the Human Services field while making a meaningful impact in the lives of the women we serve.

Working for The Salvation Army means becoming part of one of the community's leading human services organizations, offering more than 40 programs that support individuals and families in need. Compassionate, dedicated professionals thrive here, with opportunities for growth, development, and advancement within the organization. Join our team and be part of a mission-driven agency committed to helping others reach their full potential.

Position Details: This opening is available due to the increase in the services we provide to the women here in our Community.

• Full Time, Non-Exempt, Hourly position.
• Starting wage is $19-19.50/hour depending on your experience and education.
• Career growth opportunities within The Salvation Army
• We are open 24/7. Our employees receive 1 1/2 times their hourly rate if they work on a recognized Holiday!

Position Overview: As an Resident Assistant at the Shelter you will put your customer service skills to use by being responsible for the supervision of residents and the general management of the program.

You will insure a safe, secure, comfortable and supportive environment for the residents. As a Women's Emergency Shelter "RA" you will utilize your creative and leadership skills by coaching residents on program policies and rules as well as potential consequences for violation of program rules. There may be times where you are helping a resident with basic needs such as laundry, housekeeping and general clean-up and then there could be a time where conflict resolution, crisis intervention and supportive counseling is needed. What it comes down to is our Women's Emergency Shelter is here to help people who are in need! Be a part of something great in your career, apply today to be a Resident Assistant today!

Responsibilities

Resident Assistant Responsibilities:

• Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention and supportive counseling as needed.
• Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.
• Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
• Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
• Complete shift specific support services.
• Maintain communication shift-to-shift in staff journal.
• Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.
• Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions. Maintain certifications.
• Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.

Qualifications

Qualified Applicants:

• High School diploma or GED is required
• Up to Two years of experience internship or working in human services.
• Associated degree with one year of experience preferred.
• Prior experience working with individuals experiencing homelessness is preferred.
• Knowledge of social service resources in the local community is a plus.
• Experience working in office environment.
• Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Equal Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful

environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion,

sex, national origin,marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.