Job Description

Job Location: Brooklyn, NY 11207
Position Type: Full Time
Salary Range: $21.98 - $21.98 Hourly

LUTHERAN SOCIAL SERVICES OF NEW YORK
POSITION: Resident Aide/Intake Coordinator
REPORTS TO: Shift Leader
LOCATION: Emergency Shelter
CLASSIFICATION:  Full Time
EXEMPT/NONEXEMPT:  Non-Exempt (Hourly

)
GENERAL DESCRIPTION:
The Resident Aide/Intake Coordinator supports client wellbeing by welcoming clients and providing a detailed assessment for any economic, social, vocational and/or mental or medical health barriers, and other appropriate services. The Resident Aide/Intake Coordinator assists with clients’ basic needs while they are at the Emergency Shelter facility.
This is a 24-hour facility. The Resident Aide/Intake Coordinator is classified as an essential worker, and as such, they accept responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat.
MAJOR DUTIES AND RESPONSIBLITIES:
•    Interviews and conducts assessments for incoming clients.
•    Provides a facility tour and welcome packet.
•    Overviews expectations for clients’ code of conduct during their stay at the Emergency Shelter facility.
•    Assists in the provision of diligent case management.
•    Encourages self-sufficiency and independence while simultaneously providing support, as needed.
•    Documents assessments and other service contacts in client record, according to funder requirements.
•    Schedules meetings and has ongoing communication with members of the social service team.
•    Assists with light housekeeping, receiving deliveries, stocking supplies, maintaining inventory records, dispensing toiletries, distributing mail and other general tasks related to clients’ basic needs.
•    Responsible for the food service area and delivering meals to clients.
•    Assists with client activities.
•    Assists with client transports.
•    Maintains telephone coverage by answering phone calls in a timely manner and providing accurate information to callers.
•    Performs other duties as assigned by the Shelter Director, Assistant Shelter Director (if applicable), Director of Social Services or Shift Leader(s).
•    Represents Lutheran Social Service of New York’s mission, values, ethics, and upholds agency Code of Conduct at all times.
SUPERVISES:
•    No

QualificationsQUALIFICATIONS
EDUCATION:
•    High School Diploma or equivalent preferred
CERTIFICATION:
•    Obtain certification for the Food Handler's License from the Department of Health and Mental Hygiene.
•    Obtain and maintain the NYS Mandated Reporter certification.
•    Adhere to all city funder training requirements.
EXPERIENCE:
•    Minimum of 2 years in human services preferred.
•    Working experience and knowledge of issues related to immigration, asylum seekers, homelessness, HIV, substance abuse, mental illness, entitlements, and domestic violence.

SKILLS & ABILITIES:
•    Good spoken and written expression.
•    Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.
•    Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies.
•    Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework.
•    Working knowledge of Microsoft Office (Word and Excel).
•    Knowledge of CARES system a plus.
•    Bilingual English/Spanish required.

OTHER REQUIREMENTS:
•    Crisis intervention skills.
•    Familiarity with Health Insurance Portability and Accountability Act (HIPAA).
•    Willing to participate in continuing education.
•    Sensitive to intersectionality, different cultures, housing equality and demonstrated ability to work within a social/racial justice framework.
•    Expected to remain onsite until officially relieved by a member of the incoming shift to ensure continuous coverage and operational consistency.