Job Description

Resident Advocate/Admissions Coordinator

Can You Answer “Yes” to the Following Questions? If so, Apply Today!

Are you looking for a rewarding career and a stable company to call home?
Are you a Customer Service champion?
Do you have the ability to coordinate Resident Admissions requiring short-term care and long-term care needs with our management team?
Are you an energetic individual who enjoys a fast-paced environment?

Why Choose MediLodge? No matter where you reside or consider relocating to, we are the largest provider of skilled nursing long-term care and short-term rehabilitation services with 50 centers located throughout Michigan.

Healthcare and Specialty Benefits:

We offer our full-time employees a variety of medical coverage options through Anthem Blue Cross Blue Shield
Affordable Medical, Prescription Drug, Dental, and Vision insurance benefits through leading insurance providers to meet your healthcare needs and preferences for you and your family.
If you are paid hourly and are employed with us for 60-days or more, you may be eligible for choosing up to two of the following: Reduced Health Insurance, Childcare Reimbursement, Transportation Reimbursement, or Non-Perishable Food Program
We know your pet is family too! Three Pet Insurance options available to choose from.
We provide an intercompany Employee Benefits Concierge to assist you in navigating and maximizing your benefits, should you have any questions.
Flexible pay options; get paid daily, weekly, or bi-weekly with pay advances through UKG Wallet
Company paid vacation days with rollover option and sick time.
Employee Assistance Program
Flexibility in scheduling; ask us what options are available.
Excellent career advancement opportunities
Tuition Reimbursement and Student Loan Repayment programs
Company Paid Life Insurance
401K retirement program
Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
Unlimited Referral Bonuses and more!

Achieve your success with us! Apply Today!

The Admissions Coordinator manages the facility inquiry and admission process and provides customers with facility-related information via facility tours, personal visits/assessments, conversations, and follow-up. Coordinates and implements effective customer relationship programs with the team.

Qualifications:

Education:

Associate and/or bachelor’s degree in business/communications field preferred.
Two years equivalent experience in a customer relations position or Admissions Coordinator position in lieu of degree.
Previous healthcare community relation’s experience preferred.

Experience:

One year of experience in a position requiring customer relations or customer service. A background in community involvement is preferred.

Job Functions:

Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professionally and timely, with appropriate follow-up.
Conducts facility tours and manages the admission process by consistently maintaining updated bed availability and facility services information.
Makes customer service calls outside the facility to medical, insurance, legal and financial professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts to develop and maintain relationships to advise referral sources of bed availability and new product and services.
Maintains current database of existing and potential referral sources.
Alerts appropriate department heads and building staff of projected changes in admissions, bed changes, and discharges, through daily admission meeting to discuss forthcoming changes.
Ensures appropriate admission paperwork and signatures are obtained from residents or responsible parties prior to admission and communicates special needs of new admits. Ensures daily that referral sources and admissions data are entered into the automated referral system.
Coordinates the development and implementation of customer relationship plans, serves as a chairperson for customer relationship team meetings, monitors budgets and tracks results.
Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
Performs other tasks as assigned.

Knowledge/Skills/Abilities:

Knowledge of, or ability to learn, reimbursement programs from payor sources.
Ability to communicate effectively with residents, their family members, referral sources, and at all levels of the organization.
Skilled at making presentations/public speaking.
Strong organizational skills.

About MediLodge

MediLodge is a leading provider of long-term skilled nursing care and short term rehabilitation options throughout Michigan and our locations offer a full continuum of patient-centered services. We are looking to add members to our team that can help us deliver industry-leading and compassionate care to our residents. We understand that you have many choices when selecting your employer, but we encourage you to join a team that will provide you with both the tools to be successful and an environment to thrive. We want you to love what you do so that you can do it well.

We want you to “Be The Difference”.

We understand you have many choices when selecting a health center, below are some of our center’s points of differences:

AHCA/NCAL Award for Quality Care

Close proximity to hospitals

Direct ER admissions

Admissions accepted 24-hours a day, seven days a week

24-hour licensed nursing care

Full-time Respiratory Therapist

In-house Nurse Practitioner

History of Good Compliance

Wall-mounted electronic documentation system with touch screens

Industry

Healthcare & Social Services

Company Size

1,001-5,000 employees

Headquarters

Washington, Michigan

Year Founded

Unknown

Website

medilodge.com

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