Job Description

• Work with the Program Manager to provide quality service delivery to all shelter clients
• Maintain supervision of clients and of shelter property at all times
• Articulate and enforce program and facility rules and procedures clearly and consistently with all clients.
• Serve meals utilizing ServSafe protocols.
• Facilitate client chores.
• Clean facility areas, strip beds, clean linens and restock cleaning supplies
• Update client Housing & Employment Board
• Model a kind, compassionate, customer service philosophy in all interactions with clients and other staff
• Manage a comprehensive intake process ensuring that each new shelter client completes all intake paperwork and is fully knowledgeable of shelter policies and procedures.
• Partner with the Program Manager to co-facilitate Shelter Resident House Meetings twice a month documenting meeting notes, when on-duty
• Attend all monthly Shelter Staff Meetings 
• Attend all Insight Housing Insight Housing All Staff Meetings.
• Participate in all  Emergency Drills when on-duty
• In collaboration with the Shelter Program Manager, ensure HMIS Data Quality when entering all client notes.
• Submit timely and comprehensive log entries, Critical Incident Reports and other documents, as needed.
• Read all Insight Housing -related emails to remain current on all important notices and requests.
• Attend all Shift Change Cross-Over Meetings.
• In collaboration with the Shelter Program Manager and Shelter Housing Case Manager, provide input on client Housing Plans and service activities
• Maintain client file notes per agency and contract standards of confidentiality
• Work to accomplish all Key Performance Indicators (KPIs)
• Provide emotional support, empathy, problem solving, information and referral, mediation, crisis intervention and advocacy
• Understand and follow all shelter procedures as stated in the Insight Housing Shelter Policy & Procedures Manual
• Adhere to all Alameda County Shelter Standards.
• Maintain confidentiality regarding clients, personnel and other internal agency affairs
• Work within the framework of the Insight Housing ’s Code of Conduct
• Conduct business in accordance with the Employee Handbook, exercising sound judgment and serving the best interests of the Agency and the community
• Commit yourself to treating each community member with respect and dignity

• High School Diploma or GED with a minimum of 2 years prior experience in social service residential setting.
• Experience with homeless and mentally ill population and commitment to issues related to homelessness required
• Proficiency in Microsoft Office, email, internet, and calendaring applications.
• Experience with HMIS strongly preferred.
• Ability to interact in and model a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds required
• Ability to meet deadlines, complete multiple tasks in a timely manner, and work within a fast-paced environment
• Capacity to work well with other social service providers, city, and county staff
• Capacity to set priorities in consultation with the Shelter Program Manager.
• Good conflict resolution skills
• Excellent written and oral communication skills
• Ability to maintain professional conduct, attitude and appearance at all times
• Capacity to work independently and as part of a team

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

• Must be able to receive and maintain criminal records clearance.
  
• Must be able to clear TB testing, Livescan/DOJ clearance, and Health Screening