Job Description

Assistant Residences Manager

The Ritz-Carlton Residences, Diriyah

The Opportunity

The Ritz-Carlton Residences, Diriyah represents a new era of luxury living—where heritage, design, and legendary service come together to create an exceptional residential experience.

We are seeking an Assistant Residences Manager to play a pivotal leadership role in shaping the day-to-day experience of our residents. Acting as a key partner to the Residences Manager, you will oversee front-of-house and operational functions, ensuring seamless service delivery, strong team performance, and alignment with The Ritz-Carlton’s renowned service standards.

This is a highly visible role requiring a balance of operational excellence, commercial awareness, and refined interpersonal skills

What You Will Do

Operational Leadership

• Support the overall management of residences operations, including Front Office, Housekeeping, and Resident Services
• Act as a senior operational lead in the absence of the Residences Manager
• Ensure all areas of the property consistently meet The Ritz-Carlton brand standards
• Conduct regular property walk-throughs to maintain exceptional presentation across all spaces

Resident Experience

• Champion a personalised, anticipatory service culture aligned with luxury residential living
• Engage directly with residents to understand preferences, resolve concerns, and build long-term relationships
• Translate feedback into actionable improvements that elevate the resident experience

Team Leadership

• Lead, coach, and inspire operational teams to deliver exceptional service
• Foster a culture of accountability, collaboration, and continuous improvement
• Support daily briefings and embed service excellence behaviours across all interactions

Performance & Commercial Focus

• Support the management of departmental performance, including occupancy, expenses, and service delivery metrics
• Review operational and financial reports to identify opportunities for improvement
• Drive efficiency while maintaining the highest standards of quality and guest satisfaction

Stakeholder & Owner Engagement

• Support the Residences Manager and General Manager in maintaining strong relationships with ownership
• Contribute to operational updates and provide context to performance where required
• Operate effectively within a high-profile, owner-led environment

Who We’re Looking For

You are a confident and polished hospitality professional with a passion for delivering exceptional experiences and leading high-performing teams.

Experience & Background

• Experience in Rooms Operations, Front Office, or Residences within a luxury hospitality or high-end residential environment
• Strong understanding of service delivery within premium or luxury brands
• Exposure to multi-departmental operations (Front Office, Housekeeping, Guest Services)

Education

• Degree in Hospitality Management, Business Administration, or a related field preferred

Leadership & Personal Attributes

• Highly service-oriented with a natural ability to build relationships
• Strong operational mindset with attention to detail and quality
• Commercially aware, with the ability to balance service excellence and performance
• Confident communicator, comfortable engaging with senior stakeholders and owners
• Agile and adaptable, with the ability to perform in a dynamic, pre-opening or evolving environment

Why Join Us

This is a unique opportunity to be part of one of the region’s most prestigious residential developments, contributing to a flagship project that defines modern luxury living.

At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our success. We are committed to creating an environment where you can grow, lead, and deliver exceptional experiences every day.

Our Commitment

At Marriott International, we are dedicated to being an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.