Residence Manager – Robert C Wood Apartments

Full-Time | 37.5 Hours/Week | Monday–Friday, 8:30 AM–5:00 PM

Lead Operations That Support Housing Stability

BRC is seeking a Residence Manager to oversee the daily operations of a supportive housing residence serving individuals transitioning from homelessness. This role combines property management, tenant relations, program administration, and staff supervision to ensure residents receive high-quality services in a safe, well-maintained environment.

The Residence Manager serves as a key operational leader, supporting both residents and staff while ensuring compliance with housing regulations, funding requirements, and agency standards.

Key Responsibilities

• Supervise and support residential staff, fostering a culture of professionalism, accountability, and resident-centered service
• Oversee day-to-day building and program operations to ensure a safe, welcoming, and well-maintained environment
• Collect tenant rents, process leases, and coordinate housing-related documentation and legal proceedings, including evictions when necessary
• Generate and submit required narrative, statistical, and funding reports accurately and on time
• Assist the Program Director with administrative, operational, and compliance responsibilities
• Monitor occupancy, tenant records, and housing documentation to ensure regulatory compliance
• Coordinate with maintenance staff and the Superintendent regarding building systems, including boiler, elevator, HVAC, and other facility-related concerns
• Respond to resident concerns and assist with conflict resolution and housing stability efforts
• Participate in audits, inspections, and quality assurance activities
• Provide emergency First Aid/CPR and/or Narcan assistance when needed
• Perform related duties as assigned

What You'll Gain

• Leadership experience within one of NYC's largest nonprofit housing providers
• Opportunity to develop skills in supportive housing operations and property management
• Exposure to housing compliance, tenant relations, and program administration
• Tuition assistance and professional development opportunities
• Clear pathways for advancement within BRC

Who We're Looking For

Required

• High School Diploma or GED
• Two (2) years of administrative, housing, property management, or social services experience
• Strong organizational, communication, and problem-solving skills
• Proficiency with Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment
• CPR certification or willingness to obtain certification

Preferred

• Bachelor's degree in a related field
• Experience working with individuals experiencing homelessness, mental illness, or other vulnerable populations
• Knowledge of supportive housing operations, tenant relations, or property management systems such as TenantPro
• Supervisory experience

Working Environment

This position is based within a supportive housing residence serving individuals with complex needs. Staff must be comfortable:

• Working directly with individuals experiencing homelessness, mental illness, substance use disorders, or other behavioral health challenges
• Managing tenant issues, housing crises, and operational concerns simultaneously
• Responding to emergencies and unexpected building or resident situations
• Exposure to strong odors, unsanitary conditions, or challenging resident behaviors
• Walking throughout residential buildings and navigating stairs as needed

About the Program

BRC's supportive housing programs provide safe, affordable housing paired with on-site services designed to help residents maintain housing stability, improve health outcomes, and achieve greater independence. Programs serve individuals with a variety of needs, including histories of homelessness, mental health challenges, substance use disorders, and chronic medical conditions.

What We Offer

• Health and dental insurance starting Day One
• 3+ weeks vacation, 12 paid holidays, plus sick and personal time
• 403(b) retirement plan with employer match
• Tuition assistance and career advancement opportunities
• Flexible Spending Accounts (healthcare, transit, and childcare)
• A mission-driven team committed to employee wellbeing and professional growth