Job Description

Description

Salary Range: $24.23 - $26.66 per hour

FLSA Status: Non-Exempt

Schedule: Full-time; Tuesday - Saturday, 10:00AM - 6:00PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

The Residence Life Coordinator is responsible for fostering a vibrant, inclusive, and supportive residential community within a luxury high-rise building that serves a diverse population, including families and individuals transitioning from homelessness. This role designs and implements community-building activities, promotes resident engagement, and supports housing stability through relationship building and collaboration with service staff.

The Residence Life Coordinator plays a critical role in bridging the culture of a high-end residential environment with trauma-informed, supportive housing practices, ensuring all residents feel safe, respected, and connected.

Essential Duties/Responsibilities

• Plan, coordinate, and facilitate a monthly calendar of inclusive events and activities for residents of all ages and backgrounds.
• Develop programming that promotes community integration between market-rate residents and formerly unhoused individuals.
• Organize workshops focused on life skills, wellness, financial literacy, parenting, and social connection.
• Partner with local organizations and vendors to enhance programming opportunities.
• Gather resident feedback to continuously improve engagement efforts.
• Build positive relationships with residents and foster a welcoming, inclusive environment.
• Serve as a visible and approachable presence in the building.
• Support conflict resolution efforts in collaboration with property management and clinical staff.
• Encourage resident participation and leadership in community initiatives.
• Work closely with the Residential Services Program Manager and Saint Francis House team to align programming with supportive housing goals.
• Coordinate with case managers, clinicians, and property management to identify resident needs and trends.
• Act as a liaison between residents, property management, and service staff when appropriate.
• Support lease compliance and community expectations through engagement—not enforcement.
• Apply trauma-informed and culturally responsive practices in all interactions.
• Be mindful of the unique needs of formerly unhoused residents, including barriers to engagement.
• Help reduce isolation and promote housing stability through meaningful connection.
• Maintain accurate records of events, attendance, and resident engagement metrics.
• Manage program budget for activities and supplies.
• Prepare monthly reports on programming outcomes and participation.
• Ensure all activities comply with building policies and safety guidelines.

Requirements

• Community-building and engagement.
• Trauma-informed and culturally responsive practice.
• Communication and conflict resolution.
• Creativity and adaptability.
• Cross-functional collaboration with Property Management and Residential Services.

Experience & Education

• High School diploma or GED and 10+ years experience required.
• Bachelor’s Degree in Social Work or related human services field and 3+ years preferred.
• 2–4 years of experience in residential life, community programming, or supportive housing.
• Demonstrated ability to work with diverse populations, including individuals with lived experience of homelessness.
• Strong interpersonal, organizational, and event planning skills.

Work Environment & Activity

• Prolonged periods of desk work and computer use.
• Occasional standing and movement within a multi-level building.

If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.

Salary Description
$24.23 - $26.66 per hour