About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
BASIC PURPOSE:Respond to a wide variety of guest requests by accurately assessing the residents’needs and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies.
ESSENTIAL FUNCTIONS:
1. Handles all Resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner making recommendations based on local knowledge and hotel practices.
2. Provides a safe and comfortable ride for Residents. Assures that the residentcar is in good repair and is stocked with the necessary amenities such as bottled water, currentnewspapersand magazines. Has strong knowledge of the local area so that the Resident can be transported to and from their destination in the shortest possible time.
3. Processes packages, faxes, messages, and mail which may be either outgoing or incoming inan accurateandtimelymanner.
4.Complies withFourSeasons’Category One and Category Two Work Rules and Standards of Conduct asset forth inEmPact
5. Works harmoniously and professionally with co-workers and supervisors.
6. Assure that informationforrestaurants, museums, attractions, maps, and other local attractions as well as Resident communications are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) andestablishesclose contacts with vendors in these areasin order toprovide information, ticketing, and reservations for guests.
7. Stores and retrieves Resident luggage and packages.
8.Utilizesa variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
9.Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned.
10.Enforce rules andregulationswith residents.
Preferred Qualifications and Skills
•Previouscustomer experience and ability to work effectively under pressure
• Requires attention to detail andproblem-solvingskills
• Ability to work with minimal supervision
• Strong written and verbal communication skills in English
• Successful candidate mustpossesslegal work authorization in the United States
Schedule & Hours:
Full time
Early mornings, days, evenings, weekends, and holidays
Comprehensive Benefits
Hourly rate $26.46
Medical, dental, and vision insurance
Paid Time Off and Vacation Pay
401k participation with company matching program
Complimentary stays at Four Seasons worldwide, subject to availability
Discounted RTD Flex Pass
Free shift meal prepared by the culinary team
Complimentary cleaning of employee uniforms
Anticipated start date of June 22nd 2026
Learn more about what it is like to work at Four Seasons, visit us:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
