Job Description

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Our residential housing programs serve clients with a variety of needs, including those who are formerly homeless and those struggling with mental illness.
POP Management is an in house property management company of Catholic Charities Brooklyn & Queens. POP Management is the largest provider of affordable housing in Brooklyn & Queens. POP Management provides affordable housing to low-income seniors and to those with documented history of homelessness, substance abuse, and chronic mental illness. POP Management oversees and manages 25 senior buildings with 2,400 units and 4 supportive residences with 300 units for formerly homeless adults/veterans consisting of 300 units. The objective of POP Management is to provide high quality housing that responds to the needs of low-income seniors and supportive populations.

STATEMENT OF THE JOB

The Residence Administrator is responsible for the overall operation, compliance, and fiscal management of 140+ units of affordable housing. This role ensures a safe, secure, and well-maintained living environment while overseeing property operations, tenant occupancy, rent collection, regulatory compliance, and on-site staff supervision.
The position serves as the primary leader at the site level, coordinating facilities, fiscal, compliance, and tenant support services for POP Management, Catholic Charities Brooklyn & Queens (CCBQ), and external regulatory agencies. The role upholds and models the Agency’s Mission, Strategic Goals, and Best Practices with staff, tenants, and the broader community. Ensures human service needs of tenants are identified and addressed for all tenants through direct contact with tenants and collaboration with appropriate social services staff.

• Ensure properties are physically maintained in compliance with all applicable regulatory requirements, including HPD, HUD/REAC, DHCR, Low Income Housing Tax Credit (LIHTC), HDC, and building/fire codes.
• Develop and oversee ongoing maintenance and facility monitoring plans in collaboration with staff.
• Conduct regular site inspections and walkthroughs; document facility needs and ensure timely resolution.
• Respond to violations, audits, and facility-related inquiries; ensure buildings are audit-ready at all times.
• Coordinate site visits with regulatory bodies and internal Agency departments.
• Respond to emergencies promptly and coordinate interventions with appropriate POPM and Agency staff.
• Work with Asset Management team to prepare annual building budgets and ensure properties operate within budget.
• Coordinate with Fiscal staff on invoice processing, audits, and financial reporting.
• Oversee the full occupancy cycle, including unit inspections, apartment readiness, applicant interviews, documentation, tenant selection, and recertifications.
• Manage rent collection, posting, arrears monitoring, and reporting.
• Maintain compliance with all funding sources and regulatory agreements.
• Review Onesite and other compliance reports regularly and resolve discrepancies.
• Initiate communication with Compliance and Legal staff regarding tenants out of compliance or in rent arrears; ensure documentation supports housing court actions when necessary.
• Assist in preparing responses to DHCR, tax credit, HUD, and other monitoring agency reviews.
• Maintain accurate, confidential tenant files and electronic databases in accordance with Agency and regulatory requirements.
• Monitor income and expenses; alert appropriate staff to variances.
• Ensure timely submission of all required reports.
• Develop and implement supervision and training plans to ensure staff effectiveness and compliance.
• Provide task supervision to maintenance and security staff as needed.
• Ensure all site staff complete required Corporate Compliance and Agency trainings.

QUALIFICATIONS:
• Master’s Degree or Bachelor’s degree with an additional two years related experience and familiarity with affordable housing.
• Three + years demonstrated housing experience
• 2-4 years’ experience training/supervising staff.
• Excellent organizational, interpersonal, oral and written communication skills.
• Demonstrated ability to provide leadership skills and ability to interact in a multicultural environment.
• Computer skills are essential.
• Excellent problem-solving skills.
• Ability to appropriately assess/de-escalate/intervene in crisis.
• Excellent planning, coordination and collaboration skills.
• Ability to develop, implement, monitor and evaluate systems.
• Ability to understand and implement Agency Mission and Strategic Goals.
• Must be able to take initiative, work independently, and work as well as part of a team.
• Bilingual (Spanish, Korean, Chinese/English) preferred.
• Frequently sitting, standing, walking, & climbing stairs.
• Ability to work flexible hours (evenings/weekends and holiday coverage) as needed.
• Able to travel throughout the five boroughs as needed.
• Ability to respond to 24-hour emergencies by phone.
BENEFITS:
• We offer competitive salaries and excellent benefits, including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.
For more information on our organization, please visit our website at:www.ccbq.org