Job Description

The Services for New Americans Team empowers resettled refugees to become self-sufficient by connecting refugees to community services and facilitating community integration. The Resettlement Navigator Assistant, assists the case management team supporting each refugee during their initial period of resettlement up to five years and beyond as is needed. The Resettlement Navigator Assistant develops and maintains a relationships with cases assigned to act as their central coordinator and point person of resettlement services. The Resettlement Navigator Assistant is an entry level social services case management position and will focus on supporting the clients out in the community by providing transportation to and from appointments, interviews, job orientation, trainings, classes, etc.

Job Title: Resettlement Navigator Assistant

Pay Range:

The pay range is the authorized pay for this position and is displayed only for jobs based in Massachusetts and Vermont, where pay transparency laws require disclosure. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related factors.

Who are we?

Ascentria Care Alliance is a nonprofit organization that has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together.

Essential Responsibilities:

• Provide transportation to families in a safe and timely fashion.
• Assist with apartment set up and the move in process for families served.
• Assist with the procurement and distribution of good to families served.
• Communicate and update stakeholders in a timely and accurate fashion.
• Accompany individuals and families at appointments or other engagements.
• Assist with program service delivery logistics, including orientation of new program participants and participating in, or facilitating group discussions.
• Support basic cultural orientation including accessing community resources and public transportation.
• Provide a welcoming environment that embraces cultural differences while educating families about the cultural norms in their new home.
• Assist with airport pickups, orientation, and assist with negotiating services as needed.
• Assist staff with all activities related to supporting refugee and migrant families upon arrival and on an ongoing basis.
• Assist refugees to live as self-sufficiently as possible and to integrate into the community while maintaining compliance of the refugee programs contracts.
• Complete and maintain documentation in a timely manner and within accordance with contractual standards as assigned.
• Maintain calendars and room reservation systems for the New American Program Team
• Maintain a welcoming environment in the New American Welcome Center, including prepping for meetings, making sure office and classrooms are prepped for programming
• Act as backup for front desk and reception duties

Qualifications

• High School Diploma or equivalent
• Valid driver’s license, acceptable driving record, and reliable transportation
• Strong oral and written communication skills
• Organized with great attention to detail and great flexibility
• Ability to work independently in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint.
• Ability to lift up to 50 pounds and assist with moving, packing, and apartment setup.

Please note: Candidates who are selected for hire must successfully complete all required background checks before starting their employment

Here’s why you should join us:

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.

Ascentria offers the following employee benefits:

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b) retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

Location: This position is located in West Springfield, MA.

This position is in-person and requires occasional local travel as well as providing transportation to clients in own vehicle.

Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission-driven Team!