Job Description

Help us Build a Thriving New England!

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. Join us in making a lasting difference!

Work Location/Program Overview: The Services for New Americans Team empowers resettled refugees to become self-sufficient by connecting refugees to community services and facilitating community integration.

Work with us and make a difference The Resettlement Navigator begins with more intensive support to each refugee during their initial period of resettlement and continues to support their success for up to five years and beyond as is needed. The Resettlement Navigator develops and maintains relationships with cases assigned to act as their central coordinator and point person of resettlement services. The Resettlement Navigator will support timelines and referrals to human service agencies, community partners, and internal colleagues to provide the various services required as key components of resettlement.

In addition to being the primary navigator of the resettlement process for their assigned caseload; each Resettlement Navigator will be assigned a specialized scope of service including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling supports.

• Identifies and Secures appropriate services, benefits and resources to meet needs identified within the assigned scope of service
• Develops and nurtures community relationships with focus on Scope of Service Assigned (including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling)
• Assures that cases assigned for care coordination are meeting timeline benchmarks for all resettlement services within and outside of Ascentria
• Coordinates pre-arrival and arrival activities in preparation for resettlement. This may include preparing a household and airport pick-up Reports to funders on individual client progress as well as overall program outcomes.
• Maintains client database, client financial records and case files, including case notes, collected data points and documents.

Please note: Candidates who are selected for hire must successfully complete all required background checks before starting their employment

Here’s what we’re looking for:

• High School Diploma or equivalent required. Associate’s or Bachelor’s Degree preferred.
• Minimum of two (2) year of related experience required.
• Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients.
• Computer skills required: Word, Excel, databases.
• Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required.
• Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.
• Ability to speak a language our clients speak is preferred ( Swahili, Kinyarwanda and other ).
• Lived experience akin to served population preferred

Here’s why you should join us:

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.

Ascentria offers the following employee benefits:

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b) retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

Location: This position is located in Concord NH.

This position is in-person and requires daily local travel to our clients’ homes and partnering organizations.

Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission-driven Team!