Accor

Reservations Team member

Accor  •  Liverpool, GB (Onsite)  •  2 hours ago
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Job Description

Company Description

Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.

Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.

Job Description

In this dynamic role, you will manage individual/group reservations received via phone, portals, extranet and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact, apply today!

  • Leadership & Reporting
  • Comprehensive Operational Oversight:
  • Quality Assurance
  • Coordination & Optimization
  • Culture & Development
  • Talent Management:
  • Duty Management
  • Drive Profit
  • You liaise with the hotel's various departments on customer requests, and are a recognized "facilitator" within the establishment.
  • You're responsible for building customer loyalty, so they'll keep coming back for you.
  • Additional tasks given by Reporting Manager

Additional Information

Benefits:

  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off
  • Free Bonus Breaks Voucher (complimentary stays in UK)
  • Friends & Family Rates
  • 28 days of paid holidays per year (pro rata)
  • Eye Test Vouchers
  • Learning programs through our Academies
  • Cycle to work scheme
  • Employee Vivup program with direct access to GP, high street discounts and many more
  • Discounted or free food
  • Work based Pension
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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