Hourly Rate: $31.60
Hourly wage: $31.60
Manages and coordinates activities of employees providing reservations and customer services. Promotes a work environment where the staff and procedures produce maximum occupancy and revenue, and ultimately, both guest and employee satisfaction.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site specific perks :
On-site subsidized employee parking
Local restaurant discounts
Discounted theme park tickets and rental cars
Community service opportunities
CANDIDATE PROFILE
• 4 year Degree in Travel Industry or closely related discipline and/or equivalent combination of education and experience or related experience.
• Must be able to operate windows software applications to include spreadsheets, databases, work processing, and any essential software for job functions.
• Excellent communications skills and extremely organized.
CORE WORK ACTIVITIES
• Assist GM with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees and leaders.
• Manage reservation department.
• Manage systems that are set up within the reservations department to ensure accurate handling of phone calls.
• Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
• Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
• Responsible for accurate input of owner calendar information into appropriate system, equalization of all rental nights for all owners
• Receive contracts detailing room allotments and inputs information into hotel computer system
• Delegate the training of clerks in taking reservations and operating computer terminals and printers to store and receive reservations data.
• Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by teammates.
• Ensure acceptable service levels and abandon rate statistics are sought and maintained.
• Cover shifts at the Front Desk when business demands rise and staffing needs increase due to teammate absences.
• Ensure payment is taken on all prepaid reservations (Expedia, Hotwire, Travelocity, Orbitz, Etc.)
• Ensure that GSA clerks are trained on building reservations and checking availability.
• Perform other duties as assigned.
#imvwro
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
