Job Description

Reservations Supervisor

Wayne State University is searching for an experienced Reservations Supervisor at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Reserve Student Center-run spaces on campus and assist customers (external, departments and student organizations) through their event planning process including customer meetings, tours, room diagrams, contracts and billing. Create the optimal experience for all customers by analyzing their budget, needs, and goals. Connect customers to the correct campus resources.

Co-supervise up to 20 student reservations and information desk staff. Provide leadership on all area responsibilities. Assist and participate in special projects such as staff recruitment and selection, staff training, departmental assessment, goal setting and serve on divisional committees.

Serve as a coordination liaison to other departments and University personnel, outside agencies and professional groups.

Work closely with the Student Center and Campus Reservations professional staff to ensure all pre-event preparations are complete. Assist with the development of short and long-range departmental planning.

Create, implement, update and distribute procedures and policies necessary to ensure smooth functioning of department. Other duties as assigned.

Qualifications:

Education Bachelor's degree

• Additional Education Information: Bachelor’s degree from an accredited college or university with a preferred concentration in Business, Hospitality, Student Affairs or Higher Education or an equivalent combination of education and/or experience. Master’s Degree preferred.

Experience Experienced (minimum 2 years of job-related experience)

• Minimum of 2 years of job-related experience. Preference for related experience in student center reservations, event planning, student activities. Experience with EMS (Student Center Scheduling Software) preferred.

Knowledge, Skills and Abilities

• Excellent organization, management, communication and human relations skills. Can work with events involving multiple parties. Able to deal with frequent change, delays or unexpected events.
• Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Knows how to get things done both through formal channels and the informal networks. Demonstrates the ability to work effectively with senior leadership to establish and accomplish the department's mission, strategic plans, goals and objectives.
• Ability to work independently while establishing and maintaining effective working relationships with wide variety of constituents within and outside the University. Ability to work through others and make appropriate interventions to ensure workflow is efficient and adequate resources are available. Encourages collaboration and seeks feedback. Demonstrate an ability to share organizational knowledge and translate financial concepts to peers to support their personal development.
• Ability to shift priorities and multi-task on various projects. Develops strategies to achieve organizational goals. Accurately scopes out length and difficulty of tasks and projects. Realistically estimates time and resource requirements on projects.
• Dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems.
• Possesses high ethical standards. Respects the confidentiality of information or concerns shared by others. Interprets and understands University policies and applicable laws and regulations to ensure personal and unit compliance.
• Expresses oneself clearly in conversations and interactions with others. Expresses oneself clearly and concisely in writing. Demonstrates the ability to plan and deliver oral and written communications that are impactful and persuasive including presentations to university management and committees.
• Availability to workdays, nights and weekends based on event and conference schedule is required.

School/College/Division:

H43 - Business Operations

Primary department:

H4308 - Student Center Administration (H4308)

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: $45,000
• Salary hire maximum: $61,000

Working conditions:

Office evironment

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.