Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

We have a wide variety of career opportunities around the world — come find yours.

Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more.

and responsibilities

As the first connection between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide the right answers. On any given call, you may be asked to provide flight schedule and rate information, determine the best routes and timing based on customer needs or answer any other questions from passengers

• Sells consultatively.
• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner.
• Resolves customer conflicts requiring handling or service.
• Arranges for ticketing and other special services.
• Notifies customers of flight irregularities and changes in schedules.
• Assists company employees in arranging business and personal travel plans.
• Operates computer terminal equipment to access, input and retrieve information.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

• Must have High school diploma/ or equivalent
• Must be at least 18 years of age
• Must be fluent in English and Portuguese ( read, write and speak)
• Must be flexible to work any shift in a 24/7 operation including nights, weekends and holidays
• Must be legally authorized to work in Brazil for any employer without sponsorship
• Computer literacy, including the ability to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer

Preferred

• 1 year of experience in sales, customer contact, or other related work
• Previous experience working in airline industry
• Valid passport and U.S Visa to travel for training