Job Description
Join Our Team as a Reservations Sales Consultant!
Location: Niseko, Hokkaido, Japan Position Type: Full time
Are you passionate about delivering exceptional guest experiences and working in a vibrant, international team?
We’re looking for a Reservations Sales Consultant to help us create memorable stays for our guests in Japan’s most iconic ski destinations in Niseko. This is your chance to work in a dynamic, multicultural environment where you’ll be at the heart of coordinating unforgettable winter holidays.
APPLICANTS EXPERIENCE IN TRAVEL AND TOURISM INDUSTRY – preferred
MAIN TASKS:
- Working within and supporting the reservations team
- Receiving and replying to direct guest enquiries with information and quotes
- Receiving and replying to online enquiries with information and quotes
- Receiving and replying to agent enquiries with information and quotes
- Following up guest enquiries to ensure maximum conversion of bookings
- Anticipating guests needs and recommending components to enhance their trip
- Sending of guest confirmations and following up guest details and payments
KEY DUTIES:
- Corresponding with international guests via email and phone creating a wonderful experience from start to finish
- Assistance with and anticipation of guests travel needs and requests
- Co-ordination of the various components of a guests holiday package
- Efficient and accurate recording of booking details
- Assistance with any number of questions providing knowledgeable information
- Efficient communication between the teams, guests and agents
- Understanding and following of procedures and specific conditions for the various accommodations and suppliers
- Follow up on booking information, travel details and payments
What’s In It For You?
- Competitive salary ¥275,000 per month (negotiable depending on experience)
- Exciting benefits including subsidized accommodation, ski passes, lessons, rentals, and gear
- Comprehensive training and induction to ensure you feel confident and supported in your role
- Working in a diverse, motivated team with staff and management from all over the world
- Access to unique Niseko experiences free or discounted tours, activities, and plenty of social opportunities with your colleagues
- Medical insurance and social benefits provided by the company
- Visa sponsorship and support to make your stay hassle-free
What We’re Looking For In You:
- Energetic and confident with a positive, “Can Do” attitude
- Strong attention to detail, organizational skills, and ability to multi-task
- A team player who thrives in a collaborative environment
- Punctual and reliable, with the ability to work effectively under pressure
- Problem-solving skills and a calm, resourceful approach to challenges
About Niseko & the Niseko Lifestyle:
Nestled in the picturesque Niseko region, famous for its powder snow, world-class ski resorts, and vibrant international community, this is an opportunity to live and work in one of Japan’s most stunning destinations. With easy access to Sapporo and a range of outdoor activities to enjoy, Niseko is a winter paradise that offers the perfect balance of work and play.
