Job Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Join our Reservations team and coordinate group bookings from enquiry to arrival while creating seamless guest experiences. Delivering a 5-star experience every step of the way from pre arrival to departure process.

Key Responsibilities:

• Group management - group reservations and room blocks
• Coordinate rooming lists, invoicing, payments and amendments
• Group wash, attritions, block requirements, traces and follow ups with Agents
• Liaise with Sales, Events and Operations teams
• Optimize inventory, conversions and revenue opportunities
• Deliver seamless guest service
• Strong team player with the ability to work cohesively and collaboratively, with enthusiasm to be hands on
• Flexible and be able to work in the F.I T Res agent task when business requires

Qualifications

About You:

• A positive attitude and professionalism, with a genuine passion for creating unforgettable guest experiences
• Reservations or Front Office experience
• Excellent verbal communication and interpersonal skills
• Good organization skills, time management and prioritization
• Proficient in computer systems, with experience in Opera Cloud being a distinct advantage
• Passion for hospitality and guest experiences

Additional Information

WHY JOIN PULLMAN?

• Global opportunities with Accor
• Learning & development programs
• Heartist benefits and discounts
• Supportive team culture
• Hospitality is a Work of Heart

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.