Job Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Reservations Agent

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, luxury environment where every interaction matters? If so, we invite you to become part of our team as a Reservations Agent

About the Role

As the first point of contact for many of our guests, you will play a vital role in shaping their journey before they even arrive. Through your professionalism, attention to detail, and genuine passion for service, you will transform inquiries into memorable stays and ensure every guest receives a seamless and personalised experience.

What You'll Do

• Manage room reservations via phone, email, and online channels with accuracy and efficiency.
• Deliver exceptional customer service that reflects our luxury brand standards.
• Provide guests with detailed information about accommodation, dining and hotel facilities.
• Identify opportunities to enhance guest experiences through personalised recommendations and upselling.
• Build strong relationships with guests and anticipate their needs before arrival.
• Collaborate closely with Front Office, Sales, and Revenue teams to maximize guest satisfaction and hotel performance.
• Maintain accurate reservation records and ensure all guest preferences are captured.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in reservations, front office, customer service, or luxury hospitality is highly desirable.
• Strong attention to detail and organisational skills.
• Confidence working with hotel reservation systems and technology.
• A proactive, solutions-focused approach with the ability to remain calm under pressure.
• A commitment to delivering service excellence in every interaction.

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels