Accor is the Pacific’s largest hotel group and one of the world’s leading hospitality brands, with a network of more than 5,600 properties across over 110 countries. We offer exceptional opportunities for career development and the opportunity to Work Your Way across much-loved brands ranging from luxury to economy hotels around the world.
Pullman Sydney Airport is located in the heart of Mascot Business Park and only a short walk from Mascot train station. The 5-star hotel features 229 contemporary rooms and suites, Mobius Bar & Grill, and premium conference and events facilities designed for creative thinkers and modern business travellers.
We are currently seeking a passionate and customer-focused Reservations Sales Agent to join our team on a Full Time basis.
Reporting to the Revenue / Reservations Manager, you will play a key role in delivering exceptional guest service while maximising room revenue opportunities through effective reservations management.
Key Responsibilities
Handle hotel reservations via phone, email, and online booking channels
Provide exceptional customer service and respond promptly to guest enquiries
Maximise revenue opportunities through upselling and promoting hotel services
Maintain accurate guest information and booking details in Opera PMS
Coordinate closely with Front Office, Sales, and Revenue teams
Ensure all reservations are processed efficiently and accurately
Maintain knowledge of hotel facilities, promotions, and local area information
Assist with group reservations and special guest requests when required
Previous experience in hotel reservations or front office preferred
Knowledge of Opera PMS and Microsoft Office preferred
Strong communication and interpersonal skills
Excellent organisational and time management abilities
Ability to work in a fast-paced environment and multitask effectively
Positive attitude with a strong guest service focus
Strong attention to detail and problem-solving skills
Full Australian working rights required
At Accor, we believe Hospitality is a Work of Heart.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor. Grow your career, work with purpose, and feel valued.
Benefits Your Way
Join one of the world’s largest hotel groups with global career opportunities
Discounted accommodation and Food & Beverage across Accor properties worldwide
Access to Accor learning and development platforms
Career growth and internal promotion opportunities
Supportive and inclusive team culture
Employee benefits including EAP and recognition programs
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
