Job Description

The Guest Services Agent (PBX) serves as the resort's primary communications hub. This role is responsible for managing in-house telecommunications, coordinating guest requests via the HotSOS platform, and facilitating reservations for accommodations, dining, and resort activities.

Essential Job Functions

• Revenue & Reservations: Manage in-house room bookings and promote resort packages to maximize revenue yields.
• Guest Coordination: Act as the central point of contact for spa, golf, dining, and transportation reservations.
• Communications: Manage all internal calls with professional etiquette and route external inquiries to Sales.
• System Management: Utilize Property Management Systems (PMS) and HotSOS to track guest requests and ensure timely service delivery.
• Financial Support: Resolve basic guest accounting inquiries and escalate complex billing issues.

Compensation & Benefits

We offer a comprehensive benefits package designed to support the health, wealth, and well-being of our team members:

Health & Wellness

• Comprehensive Insurance: Medical, Dental, and Vision coverage.
• Income Protection: Long-term and Short-term Disability insurance.
• Supplemental Coverage: Major Illness and Accident Insurance.

Financial Security

• Retirement: 401(k) plan with a competitive employer match
• Paid Time Off: Accrued paid vacation and paid Holidays.

Resort Perks & Discounts

• Travel: Exclusive discounts at all Crescent Hotels & Resorts properties.
• Resort Access: Limited access to premier resort amenities (e.g., Golf).
• Dining & Retail: Generous discounts at our on-site retail outlets and restaurants.

Qualifications

• Education: High School Diploma or GED.
• Experience: 6–12 months of related experience in a call center or hospitality environment preferred.
• Technical: Proficiency in Microsoft Office; ability to learn proprietary hospitality software.
• Skills: Strong math skills (calculating discounts/percentages) and excellent problem-solving abilities.