Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The beautiful Signia by Hilton La Cantera Resort and Spa is looking for a Communications Operator.

Set in the scenic Texas Hill Country, our resort offers luxury amenities, expansive event space, exceptional dining, and premier recreational experiences. Located just minutes from San Antonio International Airport and popular local attractions, it's an exciting place to build your hospitality

Our Team Members love being a part of our award-winning culture. We provide a welcoming work atmosphere, comprehensive health benefits, opportunities for professional development, and the Go Hilton travel discount program.In addition, we offer free meals during shifts and free parking onsite.

Theideal candidate will have minimum one year of hotel experience, schedule flexibility.Operator experience is highly preferred.

Classification Full Time

Shift PatternFull availability, shell schedule is between 7 am to 11 pm, weekends and holidays required.

Here's what you'll do during a typical day:

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.