Frasers Property Limited

Reservations Officer (FSS,6 months contract)

Frasers Property Limited  •  Singapore, SG (Onsite)  •  7 days ago
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Job Description

The Reservation Officer manages booking requests from guests and partners, ensuring accurate system input and up-to-date room availability across platforms. They support revenue targets through promotional packages and upselling, while adhering to policies, quality standards, and maintaining confidentiality of guest information.

  • Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards
  • Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines
  • Achieve target conversion of enquiries to materialized bookings
  • Perform reservations in a timely and efficient manner, upselling higher category rooms where possible
  • Assist to update OTAs & Brand Website booking engines’ inventory and update Reservations Manager on status
  • Submit reports (Daily Reports, month-end reports etc.) in a timely manner
  • Ensure adherence by Sales & Marketing team to Policies and Procedures of Reservations
  • Make sure that files/e-files are kept up to date
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees
  • Perform other ad-hoc duties as assigned

Key Qualification

  • Professional Certificate/Nitec, Diploma, Hospitality/Tourism/Hotel Management or equivalent
  • Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage
  • Must have strong customer service skills
  • Must have strong verbal and written communication skills
  • Understanding of hotel revenue management
Frasers Property Limited

About Frasers Property Limited

Frasers Property Limited is a multinational investor-developer-operator of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in 20 countries across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is the sponsor of two real estate investment trusts (“REITs”) listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. In addition, the Group sponsors two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties in Thailand.

We are committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050.

Industry
Real Estate & Property
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
1988
Website
frasersproperty.com
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