Job Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: Reservations Manager

Department: Reservations

Inspired & Supported by: Director of Reservations

Your Purpose will be:

Working closely with the Director of Reservations, you will be responsible for achieving maximum revenue through ensuring the effective selling of rooms and suites, whilst communicating with all teams and ensuring a high attention to detail.

You will be accountable for:

• Overseeing the day-to-day operations of the reservations team
• Maximising revenue through ensuring the effective selling of guest rooms
• Driving a high-performance culture, setting clear expectations, empowering your team and holding them accountable
• Ensuring all enquiries are actioned in a timely and efficient manner while meeting all service standards
• To drive innovation and continuous improvement of the department to ensure a seamless experience for all guest interactions
• Taking a lead role in the training and development of the reservations team, ensuring standards are in line with LQA, Forbes and the Savoy Standards
• Liaising and communicating efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Front Office, Sales and Events teams
• Proactively review and implement processes and procedures
• Thorough checking and preparation of pre-arrival reports
• Schedule and coordinate team shifts to ensure adequate coverage
• Implementing and overseeing the team’s performance on upselling targets

Qualifications

What you will need to do in this role?

• 3 to 5 years’ experience in supervisory or leader role within Reservations or Rooms Division Operations

• Proven effective development of others

• Excellent interpersonal and communications skills

• Highly organised, goal-oriented and results-driven
• Previous experience working with LQA and Forbes
• Previous experience working with Opera Cloud

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail