Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!
Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Together, We Champion Progress...
Progress is at the heart of what you do!By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless
Lead, train, and support the Reservations team to ensure brand standards, procedures, and high service quality are consistently delivered.
Drive revenue and occupancy performance through forecasting, monthly objectives, rate management, upselling, and inventory control.
Manage all reservation enquiries and booking processes efficiently, ensuring accuracy, professionalism, and maximised revenue opportunities.
Oversee group bookings and inventory management, including room allocations, block management, overbooking mitigation, and back-to-back occupancy optimisation.
Ensure strong cross-department communication, particularly with Front Office and Sales, to support room allocation, guest needs, and business opportunities.
Monitor performance and reporting, including analysing forecast vs actual results, preparing reports, and maintaining accurate reservation and account records.
Maintain financial and administrative compliance, including managing budgets, processing commissions/fees, tracking expenses, and ensuring timely completion of financial tasks.
Collaborate with Revenue and Sales leadership to set financial targets, attend yield meetings, identify opportunities, and implement strategies to achieve revenue and market share goals.
Applicants must have full working rights in Australia to be considered, and we are unable to provide sponsorhip.
Benefits and Perks
Apply today to start a conversation and see where your Accor career can take you!
***We are unable to provide sponsorship for this role, so Australian working rights are required.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
