· Minimum of five (5) years’ experience in hotel or resort reservations, revenue, or reservations sales, including at least two (2) years in a supervisory or managerial capacity.

· Demonstrated experience managing reservations for a multi-property or multi-outlet resort operation.

· Working knowledge of hospitality reservations and distribution systems — Opera Cloud PMS or equivalent, a booking engine (iHotelier or similar), a CRM (Cendyn or similar), channel managers, and OTA extranets.

· Proven track record in team leadership, training delivery, and performance management.

· Strong command of written and spoken English, with a professional standard of guest and trade correspondence.

· Experience with timeshare / vacation club reservations and member servicing would be an advantage.