As the Reservations Manager, you will be responsible for overseeing the hotel's reservations department, ensuring efficient booking processes, and maximizing room revenue. Your role involves managing the revenue team, implementing reservation strategies, and providing excellent customer service.
Key Job Responsibilities:
Supervise and lead the reservations team.
Develop and implement reservation strategies to optimize room revenue.
Monitor and manage room inventory and availability across distribution channels.
Ensure accurate and efficient booking processes for guests and travel partners.
Collaborate with sales and marketing teams to drive room reservations and revenue.
Utilize reservation management software and tools to manage bookings.
Analyze booking trends, occupancy, and revenue reports to make informed decisions.
Train and mentor the reservation team in providing excellent customer service.
Address reservation-related inquiries and concerns from guests and travel partners.
Manage group reservations and negotiate group rates when necessary.
Prepare and present reservation reports and performance metrics to the head of Revenue.
Participate in budgeting and financial planning related to room revenue.
Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
Adhere to the company’s environmental, health, and safety procedures and policies.
Qualifications:
• Bachelor's degree or diploma in Hospitality Management, Hotel Management or Business.
• Minimum 3 years of experience as Reservations Manager in 5 star hotel.
• Strong knowledge of hotel reservation systems (PMS) such as Opera PMS or similar platforms.
• Excellent understanding of revenue management principles, room inventory control, and distribution channels.
• Experience with channel managers, online travel agencies (OTAs), and global distribution systems (GDS).
• Strong analytical skills with the ability to interpret reports, forecast demand, and optimize occupancy and revenue.
• Excellent communication and interpersonal skills with the ability to lead and motivate a reservations team.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with excellent problem-solving and decision-making abilities.
• High level of accuracy and attention to detail.
• Fluent in English; knowledge of Arabic or additional languages is an advantage.
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates nearly 140 hotels across some 80 locations.
It has several distinct hotel brands, including Grand Millennium, Millennium, The Biltmore, M Social, Studio M, M Hotel, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States.
Its properties are in key getaway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR is ideal for both business and leisure travellers.
M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited, and is a member of the Hong Leong Group.
