Job Description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Purpose: Meticulously manage and oversee the handling of all incoming or active Reservations for the hotel. Through timely and accurately confirming all Reservations the perception of absolute efficiency should be achieved and maintained.

Essential Functions:
• Oversee accurate input of Reservations into system.
• Input Reservations within specified time periods.
• Maximize potential room revenue by following specified selling guidelines.
• Maintain a selective sell board.
• Ensure that all calls are acknowledge as quickly as possible.
• Keep the number of Reservations denials to a bare minimum.
• Definite group bookings tickets should be entered as they are received.
• Forecasting.
• Group room’s control.
• Rooms merchandising.
• Property-wide departmental interaction.
• Knowledge of hotel services and events.
• Ensure an efficient and professional working environment with open communication.
• Ensure that guest history is used properly.
• Ensure staff is well trained and has ongoing training as needed on HIS/IBM systems.
• Ensure staff is able to upsell as necessary.
• Ensure staff is able to describe all hotel accommodations.
• Meet with meeting planners as necessary.
• All convention resumes are audited prior to group's arrival.

Tools and Equipment:
• Tables and chairs when assisting room set-ups.

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine,
file folders, filing cabinet, facsimile machine

Working Environment:
• Exterior of hotel with exposure to weather conditions

• Interior of hotel, in normal office conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.