Job Description

INDUSTRY: Tourism

CONTRACT DETAILS: Permanent

POSITION LOCATION: Windhoek, Khomas, Namibia

POSITON NAME: Reservations Manager

Responsibilities include but are not limited to:

• Manage, lead, supervise and motivate the reservation department through goal setting and effective performance reviews.
• Respond to inquiries and booking requests promptly, professionally and in accordance with company standards in peak booking season or with complex requests.
• Monitor and manage occupancy levels, yield management and pricing strategies to maximize revenue.
• Prepare monthly and quarterly reports for company product revenue, growth and profitability.
• Investigate guest queries with the Operations Team and Inbound Marketing Team to offer accurate feedback to the agents.
• Work closely with operations and the lodge tribe to ensure accurate guest information and special requests.
• Maintain and manage the company profile on various web based OTA's and online platforms.
• Maintain strong business partnerships with existing Trade Partners.

Requirements:

• Must be a Namibian citizen or permanent resident.
• Driver's license B.
• Diploma in the Tourism and Hospitality, Business Administration or similar with a minimum of 5 years' experience in a management role.
• Must have excellent knowledge of MS programs, Tourplan, TMIS and HQ or similar.
• Effective communication in written and verbal in English
• Ability to effectively resolve or facilitate queries, ensuring valuable customer relations management.
• Strong ethics and reliability, with the ability to work under pressure while managing high booking volumes.
• Outstanding organizational and time-management abilities.

Only Short-listed candidates will be contacted.

Closing date: 01 June 2026