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  Ensure thorough knowledge of the Legacy Brand and The Commodore & Portswood Hotel’s product.
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  Overall management of the FIT and Groups Reservations Team including smooth daily running of the department, training, ensuring policies, procedures and standards are adhered to and delivered.
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  Preparation of all reservations and revenue reporting including daily pick-up analysis, strategy adjustments and the annual rooms revenue budget and targets.
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  In conjunction with the General Manager - implement and manages the revenue management processes and distribution strategies of the hotel including within the department, Optimizes and
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  expands distribution partnerships and manage the day-to-day yield operations and reporting.
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  Manage all inventory, control allocations, provisional bookings, overbooking, cancellations and ensure deposits and payments are made.
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  Manage the online booking channels and websites.
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  Evaluate performance of distribution partners and contracted rates.
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  Work closely with all internal departments to communicate and coordinate all reservations and guest requests timeously.
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  Liaises with Sales Department regarding occupancy, rates and reservations analysis.
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  Assist with potential site inspections as well as identify potential room’s revenue opportunities.
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  Ensures that the hotel is competitively positioned within the local marketplace.
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  Ensure that guest satisfaction remains key and that any guest problems or complaints are attended to and relevant senior management informed.
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  Have knowledge of Occupational health & safety in the workplace as it applies.
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  Knowledge of CAPEX procedures.

Requirements

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  At least 3 years’ experience in a similar 4/5* position.
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  Banqueting / Events Booking experience.
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  Systems knowledge: MS Office essential and INFOR an advantage.
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  Excellent administration skills.
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  Setting up of group contracts and invoices.
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  Good understanding of Revenue Control & Yield Management.
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  Fluent in English – verbal and written.
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  Strong communication skills.
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  Skilled in problem analysis, problem solving and decision making.
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  Display a high level of emotional intelligence.
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  Customer orientation, professional and presentable.
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  Able to multitask and work under pressure.
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  Time management skills.
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  Ability to work shifts and occasional overtime.